Improve the availability accessing debit card networks

Jul 05, 2005 3 Replies
B

Although the software that comes with RMS allows me to process 99% of my DEBIT CARD transactions, I am unable to process several local banks. My credit card processor has advised me that this is a software problem. RMS technical support has told me that there is nothing more I can do.



According to my credit card processor, they believe that the problem is that the software will not allow me to access certain debit card networks. Furthermore they stated that if I was able to control what debit card networks I can access (and the hierarchy of them) this problem could be correct.


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J

Hello Bob,

I have a same problem, but I fixed it. I found out that Debit cards have several different networks. Like Plus, Pluse, MAC, Inter Link, Mastero and there are several of them. Some time your processor doesn?t support all of the networks. So when you run a debit card you will get an error. You can find out about the debit network by looking the logo in the back of the card like Plus etc. So if debit card don't go through then call your processor to make sure they support that debit network. If not I call Optimal Payments at 1-800-790-0616 and they can helpe you to fix this problem.

Ja

"Bob" wrote:

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M

This is definately not a software issue. If your processor uses a debit gateway that doesn't support every debit network, you can experience this kind of gap. The network we use supports every debit network and we don't have these issues.

First, make sure there is nothing the processor can do to set you up better. If not, change to a processor that does more debit.

Marc Katz Mercury Payment Systems

800-846-4472

Jamal wrote:

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