Hi!
We have a serious problem with our RMS 1.0. for about 2-3% of our salestransactions there is no record in the tenderentry nor in the journal. That means we are missing the payments for the transactions causing inconsistencies in our ERP System (SAP). These inconsistencies happen in all our RMS installations across europe and are transmitted to our headquarter. It seems that the problems are caused by the registers that hang from time to time or do not print receipts. The strange thing is that the RMS does not roll back those transactions but writes them to the database in an inconsistent manner. Also if you rebook the transaction you have the stock reduced by 2. One from the 1st transaction that had no tenderentryrecord and one from the rebooked one. Any Idea why that happens?
Thanx in advance.
Chris