No journal entry created for transaction

Oct 01, 2007 2 Replies
R

In some cases where the CC or check transaction fails, a journal entry is not created for the transaction. All other aspects of the transaction are completed successfully.



An entry exists in the transaction table, the transaction entry table, purchase history for the customer exists related to the transaction, on hand inventory is decremented, etc., just no journal entry created.



Has anyone else seen this? How are you cleaning this up? Is there a way to re-render the receipt for the transaction?



Please advise.



Thanks!


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M

I have seen this since updating to RMS 2.0. The short term answer is to reverse the processes that already happened and do the whole transaction again. This becomes difficult, because there are so many things that get updated during a transaction, like charging the credit card, and updating tables: Batch, Transaction, TransactionEntry, Item (quantity), TenderEntry, TenderTotals, TaxEntry, TaxTotals, DailySales, and Journal.

Our current soluti> In some cases where the CC or check transaction fails, a journal entry is not

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M

I'm having the same issue. I verified that the transaction was properly captured via EDC, inventory decremented, etc... The funny thing is a few days later, the transaction would show up in the journal. This happens about only twice in the last month, but it's very annoying.

Anyone have any ideas?

"Rick" wrote:

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