1. Home
  2. Point-Of-Sale Software
  3. Mystery account balances

Mystery account balances

Just recently we notices something hinky going on with our accounts receivables. For instance:

Scenario 1: We set up a customer account; he put $173 on the account to prepay for goods. If you look at his account it shows ($173.60), but the Running Balance shows ($397.20). There are NO other transactions. What gives?

Scenario 2: A customer purchased goods for $42.36. The running balance shows $42.45. Where is this money coming from?

Is there a hotfix out there for AR's? It really bothers me that I can't trust my accounts. Jennifer

Reply to
Jennifer
Loading thread data ...

I think that in the instance of #1, that was posted 2xs. It is exactly twice the amt.

In case #2, if a customer purchased goods against their commercial account, then the running balance is the amount you are owed. You retain these monies from establishing terms and closing your billing cycle for statements to mail to the customer. Money they submit for payment against their account is taken in via the Payment process.

Reply to
jocelynp

I thought the same thing at first. However, that doesn't seem to be the case. The money (in this case credit card)was taken in thru Payment (Shift+F4) and credited to the account. This was his very first account transaction. There are no other transactions prior to this one, so the first line appears

10/28/07 ($173.60) ($397.20)

I've run transaction reports but only one $173.60 transaction appears.

As far as #2 is concerned, I don't charge any finance charges or interest for a select few of my customers that decide to carry a small balance. There was a zero balance prior to this purchase; the purchase and running balance totals SHOULD match.

Jennifer

jocelynp wrote:

Reply to
Jennifer

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.