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Something odd with 1.3...

I've a client who picked up on this one: when he opens his Store Operations POS by double clicking on his desktop icon, the logon box appears as normal. When he fills in his User details and clicks Okay, the box disappears and he's left looking at the Windows desktop while the POS is minimized on the taskbar. When he clicks on the minimized app, it won't restore. When he right-clicks on the app and selects Restore from the menu, it won't restore. Only when he right-clicks and selects Maximize from the menu will his fullscreen POS appear. It started in the last few days- both of his front of store machines were upgraded to RMS V. 1.3.1010 in mid-January and Automatic Updates are switched off. Any ideas would be greatly appreciated!

Reply to
Tara
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We've had this occur when somebody tries to double click on the item twice. The solution we found was to make sure you wait 60 seconds or so for the program to load before you try to click on it again. Craig

Reply to
Craig

Reply to
Tara

There are two different things that happen here.

In the situation you described: Click the POS icon, only log on screen comes up, it is usually that the computer has gone into a sleep mode, and you can right click on the app on the lower toolbar and select maximize.

Or, when it hangs, then you just have to go into task manager and kill it off.

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jocelynp

Reply to
Paul Houston /

this is an old one... If the user shuts down or logs out of windows while POS is Minimized, POS will record fictitious Top and Left settings for the next session. The program is not starting minimized, it is starting at some odd location far above and to the left of the visible area of your screen. After right clicking and maximizing the program, use Ctrl-F6 "Screen" to change the window top and left values from {a large negative value} back to zero. Then close and reopen POS and it should come up normally. You can prevent this by removing the resizable border - also on Crtl-F6 as this will keep the user from minimizing the program.

Glenn Adams Tiber Creek C> I've a client who picked up on this one: when he opens his Store Operations

Reply to
Glenn Adams [MVP - Retail Mgmt

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