Customer Account Payments missing

We might be dealing with the same issue. We are running RMS V1.3flat.

Let me know if this sounds like your case:

- Customer made payment

- Account balance was not lowered

- Find zero record of customer acct payment on the customer card or paymet reports

- Do find customer payment receipt in Journal

- Journaled recept has no cust name listed on left side, does on receipt

- Journaled receipt has Trx # = 0

Does this sound like your issue now? Is the payment receipt journaled?

Hi Jocelynp

My issue is the same except for the transaction details. My journaled receipt has a number and a customer account name, but still missing from account details.

This has only affected one account that I can see, but two payments made by cheque on the same day?

I will let you know asap what, if anything, I find out on our case. Ours is very similar, but different in that thejournaled is missing the info.

Hi Jenny,

Our case closed with MS on the payment issue we had with not much insight. They were unable to replicate the issue and the way we left it was that it was a fluke - there was only one payment record of zero in the db (payment made but not applied). It is unfortunate that we could not recreate in any way. Our response has been that with every payment, to check the payment number, and if it equals zero, then check the customer acct balance and payment records and apply a credit.

Sorry I can not be of more help.

Hi Jocelyn

I have this call open with Microsoft at the moment, will let you know what comes of it.