Capture signature

I have a Ingenico 6550 signature capture device. When i sign on the device, it didn't capture the name.

The display and the card capture worked, only the signature part doesn't work. I set the device name and everything, it loaded the form, and the tab for the signature on the pos poped up. I use the form designer to test the capture device it worked. The signature show on the form designer. I don't know what could go wrong. Could anyone help!!!

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TJW
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