Signature Capture ingenico etouch 1000

Look at the RMS addon from

Your problems and misunderstandings derive from trying to save a few bucks by buying from a discount internet reseller, instead of dealing with a local full service RMS reseller. Below is a list of 12 resellers within 50 miles of you.

Rick Brown DataBasics

Avaunt Technologies Inc. TACOMA WA (253) 565-5964 43 miles Telesys Northwest LLC Issaquah WA (425) 427-8858 24 miles Dajisoft, Inc. Kenmore WA (425) 488-1116 7 miles Service Communications, Inc. redmond WA (800) 488-0468 14 miles Prompt Business Solutions, Inc. Bellevue WA (425) 454-5005 16 miles Farsight Solutions Inc. Bellevue WA (425) 990-1015 16 miles Tectura Corporation Bellevue WA (425) 957-4200 20 miles Farsight Solutions Inc. Bellevue WA (425) 990-1015 16 miles Husa and Company Bainbridge Island WA (206) 780-1812 16 miles P/C Registers Everett WA (877) 213-6945 11 miles National Business Systems Inc. Kent WA (253) 839-9636 31 miles The Aguiar Group Bellevue WA (425) 455-6721 16 miles Enterprise Computer Corp Sequim WA (360) 683-2383 39 miles

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You can't return the software, but you may be able to return some of the hardware if you need to - that's really dependent on the policies of the site you purchased from. Why not just try contacting some of the partners in your area and see if you can find one who can meet your needs? MS has a form you can use to request a VAR change to another partner if the one who sold you the software is not meeting your expectations.

You can find that list of local resellers at:

In reality, RMS should support the etouch 1000. There really is no reason not to support it. I know the pin pad function will work with RMS 1.2 service pack 3. (so there is some support)

As i understand it, the RMS team needs to change the UI, which is a good reason why 1.2 does not support it. Hopefully 1.3 this issue will go away.

As a RMS dealer, small retailers are looking to add functionality so they can compete against the chains.

We just need to give them the tools to do so, otherwise there will not be any small retailers around, just chains who have their own IT departments which means there will be less business for us in the long run.

Manoj,

Our company, POSable Solutions exclusively provides IBM POS systems, and the software and peripheral devices that are supported by IBM. We have certified and offer Microsoft RMS and POS on IBM SurePOS systems with either XP Pro, or the new WEPOS.

The reason I tell you and the group this is because the retail installations that are pointed out here are IBM POS installations for major retailers. None have the same configuration, but they do try to use a similar customer UI with the Ingenico device because the consumer is familiar with this device and the device has the function of using a ubiquitous interface to guide the user through the transaction.

The answer to the Ingenico enTouch 1000, along with many other hardware products that work with RMS is that they are supported, but not by Microsoft. If you want to use the Ingenico touch pad, call Ingenico or an authorized Ingenico partner. They will be happy to help. However, the full functionality of the enTouch will not be supported by RMS. This is a function of the software, not hardware. RMS will work with the pin pad, and the magstripe. Ingenico will provide the OPOS drivers, but OPOS is limited, and if you want the full function of the pad, you will need a RMS plugin that takes over at the tender and passes the information back to RMS, or have one developed for you.

Microsoft is a software company. RMS is a great product, but it is not the hardware vendor. You should have support from the vendors that manufacture the components of your POS. If you role your own, then expect that your support will be limited because you are your own vendor. So the definitive answer is that Ingenico supports RMS and has many installations of the enTouch on RMS.

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