Richard,
One thing to remember is that RMS is a base package that does a _lot_ of stuff. They have made the program open to software developers to customize the package as the market needs them, that's why you see so many add-ins available. MS couldn't possibly create and keep up with the special needs and different requirements of thousands of types of retail stores. It wood be nice for MS to create a better way of finding these add-ins too. The creators of these add-ins need to contact MS to tell them about it too.
In your case, there are 2 schools of thought. The customer can't buy what they can't see, so if its stuck in a back room somewhere, it ain't moving. One of the other is that why pay for warehouse storage, let the disty/manufacturer do that. I don't know what you sell, but in this day of overnight shipping, customers will/can wait a day or two.
Yes, the voting system is need of a lot of help, but its all we've got right now. At least this one is still working, all suggestions were lost about 2 years ago and I'm not sure if they were ever found. Make a suggestion to fix the suggestion box! ;-) As far as focus groups, I have heard that MS does this. To what scale, I don't know. I do know that RMS resellers are contacted for input for future updates every so often.
But its like herding cats, everyone has a different priority than the other. I know, we use to create and market our own POS software. Getting hundreds of ideas and whittle them down to a dozen or so, every 3-6 months.
This newsgroup is for both paid and unpaid support customers. MS makes this distinction way more complicated that it really is.
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