I have it so most tender types can be overtendered. Store account being one of them. Yet I cannot overtender this regardless of the option set on the backend. I want the customer to be able to cash out their store credit whether they make a purchase or not. Is there any way to make this happen in a seamless manner so I don't have to go in and adjust their account manually. Then remember how much to give them on a pay out.
The system is designed to prevent over tendering on account. If you think this should be allowed as an option, you could enter it as a suggestion on Customer Source.
You could: Create a non-inventory item called "Store Credit Refund" and set it to require Price entry at POS. Add the refund item to the transaction and set it's price to be the balance amount you want to refund. Tender the sale with the full amount in the Store Credit Tender Type Now do a return for the Store Credit Refund Item and tender it as a cash return.
That's off the top of my head, so review it to make sure it works for you - also you probably want to set up a special department for the refund item so that you can easily track refunds and direct journal entries to the appropriate accounts (if you use accounting integration)...
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