Hi, I am using a touchscreen setup, which seems to work pretty good so far... I ahve one problem tho,... when I press "Tender" or F12 to check out, I get my normal option of tender window open, Credit Card , Debit, Cash and so on. Now, the touchscreen keyboard on the bottom now changes from your functions buttons to lets say your 3 tender types, CC, DC , CASH,.. as buttons.. Instead of using your curson in the regular window to scroll down to say cash, you are supposed to be able to press CASH button on the touchscreen keyboard instead.. Mine does not seem to respond,... probable because my scan codes in teh tender setup are all set to 0 (zero) What do I need to change here to make those buttons jump to the correct tender type????
Are the buttons not responding at all, or are they mapping to the wrong tenders? For instance, if you press "Cash", does it select one of the other tenders?
If they are not moving at all, you may just have the focus on the wrong window - try touching the tender window before using the touch screen button to select a tender type. I have no idea why this might happen, normal operation is for the Tender screen to get focus and the touchscreen buttons to work, this is just something you might want to check. You don't need to do anything special in the Tender Type setup to get these buttons to work.
There is another condition that will make the touchscreen tender buttons map to the wrong tenders. This happens when tender types are deleted - like if you started from the sample database and removed Tenders you didn't need rather than starting from a Blank database and adding only the ones you wanted. You have to do some fairly complex SQL activities to fix this condition, but there is a Knowledge Base article that gives the details. I would suggest contacting your reseller if you think you have this condition, unless you are very comfortable working with SQL. Even though the KB gives good instructions, this is a very complex fix...
Hi Glenn, yeah the touchscreen part works good, it just jumps to the wrong tender. Do you by any chance have that article?? Now, what if I deleted all tender types and reconfigured them again, would that fix it???
This is a known issue with RMS, and there's a KB for it somewhere. Basically, if you delete tender types in manager, it screws everything up.
Here's my t-SQL that I modified to get it to work with Mercury:
DELETE Tender set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (1,'Cash',0,1,'CS')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (2,'EBT Card Cash Benefit',0,2,'CB')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (3,'EBT Card Food Stamp',0,3,'FS')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (4,'Debit Card',0,4,'DC')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (5,'Visa/MC Credit Card',0,5,'CD')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (6,'AMEX Credit Card',0,6,'AMEX')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (7,'Discover Credit Card',0,7,'DISC')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (8,'eCheck Verfication',0,8,'CH')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (9,'Gift Card Certificate',0,9,'GC')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (10,'Store Account',0,10,'SA')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (11,'Cash (Canadian)',0,11,'CN')
set Identity_Insert tender on INSERT INTO Tender (ID, Description, AdditionalDetailType, DisplayOrder, Code) VALUES (12,'Gift Card Certificate',0,12,'CP')
You can further modify it to fit your needs. It doesn't have every field defined in there so you might need to muck around in Manager to fine tune the modification.
Last note: If you don't know what those statements mean, then don't screw up your database by executing it. Pay your VAR to do it for you.
Hi Glenn, yeah the touchscreen part works good, it just jumps to the wrong tender. Do you by any chance have that article?? Now, what if I deleted all tender types and reconfigured them again, would that fix it???
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