Tender Display Order Problem with Touchscreen

I went into SO Manager to switch Cash and MasterCard so MC is in position 1 and Cash is position 2. The changes took affect but the touchscreen button labeled Cash set the tender to MC and MC sets the tender to cash. So, I deleted all the tenders in SO Manager then added them back in the order I wanted them to appear. Once again, they appear in the order I want but now the touchscreen tender keys do nothing. They are on the touchscreen keyboard, labeled correctly and react to touch (change color when touched) but have no affect on the tender window. Any suggestions?

Reply to
Rick
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This is a known issue and there is a KB article that details how to fix it. It requires you to run some very complex SQL Queries. Even with the KB it is not for the faint of heart; I recommend contacting your partner for help resolving this.

Glenn Adams Tiber Creek C> I went into SO Manager to switch Cash and MasterCard so MC is in position 1

Reply to
Glenn Adams [MVP - Retail Mgmt

Reply to
Rick

Rick, It is in KB 862004

Reply to
Jeff Faul

Hi

KB cannot be found, got a link?

Regards, Tobias

"Jeff Faul" wrote:

Reply to
Tobias

Hi

KB cannot be found, got a link?

Regards, Tobias

"Jeff Faul" wrote:

Reply to
cptsoft

Hi

KB cannot be found, got a link?

Regards, Tobias

"Jeff Faul" wrote:

Reply to
Gill

Hi

KB cannot be found, got a link?

Regards, Tobias

"Jeff Faul" wrote:

Reply to
Craig

Hi

KB cannot be found, got a link?

Regards, Tobias

"Jeff Faul" wrote:

Reply to
Sacha Favelevic

Hi

KB cannot be found, got a link?

Regards, Tobias

"Jeff Faul" wrote:

Reply to
maurice

Hi

KB cannot be found, got a link?

Regards, Tobias

"Jeff Faul" wrote:

Reply to
Craig

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