I want to be able to charge re-stocking fee on the total amount. Ex..if a customer purchases 100 dollars worth of merchandise and brings the items back for return. I want to be able to charge them 10 dollars which is 10% of the total amount for re-stocking fee but not from the cost.
Ozzie is right you will need a separate item called 'Restocking Fee'. Option # 1 Create the restocking fee item and use the option 'Must enter price at POS'. Either get into 'Return Mode' and scan the item then get out of 'Return Mode' and add the 'Restocking Fee' item then manually calculate the price and enter that value in the prompt. Finish off the return.
Option # 2 Same as above but instead of manually calculating the restocking fee you can create a custom HTML Status bar that determines the value to be charge for the fee. You can use the Transaction.ReturningItems to determine if any item on the transaction are being returned. At 10% it's not that hard to figure out but if you were to change your policy down the road to say 25% then it might start getting difficult for some of your employees to figure it out.
Option # 3 Create or hire someone to create a custom AddItem Hook to determine if the item that is being added has a negative value and automatically add the 'Restocking Fee' item to the trasaction. With the correct charge automatically calculated.
Rob
One way to think of a restocking fee is as a negative discount. This is how we handle it at our store. You apply it just like any discount, except its a negative percentage.
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