Wachovia to Wells Fargo Quicken/ Quickbooks Fee Changes

See the thread below starting July 3, 2011.

From: "Green Eggs & NoSpam"

You mean the thread Arnie replied to within three hours of the original post ?

Arnie Goetchius has written on 7/19/2011 12:33 PM:

Follow-up on my call to the local W-F branch manager.

Spoke with the Service Mgr who called me back today to say that a charge may appear each month but it would be removed automatically within a day or two.

IS this any way to run a bank???

From: "Cy Burnot"

I have seen instances where a institution charges a fee and then credits a fee in the same bill. However, there is something very wrong in charging a fee and stating the fee will be credited within a few days and be repeated monthly.

Persomnally, I'd walk away from that institution.

It's never appeared on my bill. And if you ever find a bank that is well run from a retail customer's point of view, please let me know.

in the same

Every cell phone carrier, my cable company and DirecTV all do it. I don't need, or even want, to see their internal accounting. It's very annoying.

My Wachovia accounts converted to Wells Fargo 7/23-25. Today I see a debit to my account of $3.00 for "Consumer Quicken Banking". I will wait a couple of days to see if it is removed.

Arnie Goetchius wrote in news:j0p3ng$dfg$ snipped-for-privacy@dont-email.me:

Don't wait. Bother the customer service people. That's what they are for. They LOVE being helpful, especially to polite people like you, Arnie. Really ...

Arnie Goetchius wrote in news:j0p3ng$dfg$ snipped-for-privacy@dont-email.me:

Mine converted as well. Everything looks OK and the insructions they sent to set things up in Quicken worked fine. So far no new charges.

From: "Han"

I agree.

Don't sleep on your rights.

Thanks for your kind words. I talked to them today and they fixed it. Turns out I had set up a PMA account before the transfer and they linked my Quicken fee structure to that account rather than the accounts that were transferred from Wachovia. They are changing the "linkage" and I will now be grandfathered so there will be no fee.

Arnie Goetchius wrote in news:j0pujg$70a$ snipped-for-privacy@dont-email.me:

Good for you. Glad you called now.

And a final followup, they did not charge me at all this month (so far) so they did not have to remove anything, automatically or manually! :-)