Wells Fargo Quicken Bill Pay fees.

We were grandfathered in when Wachovia transferred to Wells Fargo. We had the "Classic" package offered to people over 50 and, while our combined balances aren't huge, we do have a decent line of credit on the house, so we fell under the "free quicken banking" category.

If you were in a similar situation with Wachovia and everything moved as a result of the WF acquisition, get in touch with them to find out what's going on. I'd start with my local bank, as they're really on top of stuff, but the folks online also seem to know what's going on, so you could give them a call as well.

Now if I could just get them to stop adding and then crediting out the monthly fee on all the accounts (make it invisible, for heaven's sake!) I'd be happy... ;)

Deb

"Deb B" wrote in news:k1jed9$bm2$ snipped-for-privacy@dont-email.me:

I told Chase that they used to NOT charge me that fee. I also told them that I wasgoing to stop using my Chase charge cards (~$2-3000/mo), and that the fees they get from my cards more than makes up for the Quicken fee. Guess what? They bought it, and changed their policies. I'm again fee-free. Check it out their change of heart came by the end of November

Squeeky wheel gets grease ...

Han wrote in news:XnsA0BDC43E662B2ikkezelf@216.151.153.41:

LOL. When I managed a dpartment of programmers and analysts, one individual put up a sign that sadi the same thing. After everyone got used to the sign, several weeks later I replaced it with the sign

Squeeky wheel gets REPLACED. (signed The Management)

At was al supposed to be a joke, but the people, not knowing or familiar with me started stepping lightly and hushing when I walked down the hall. ;-)

Rickroll wrote in news:XnsA0BDE2286980rickrollspost@

I hear you. Of course, there are several ways that the saying(s) can be interpreted. I meant it as a way of saying that legitimate complaints don't get heard unless someone brings management's attention to the problem. An alternate way to explain it is that I didn't want to pay the fee and "extorted" the concessions.

I am sure that there are at times people who complain about something that isn't really broken, or an injustice that isn't all that "injust". A secretary who compliains of the difficulties of her work, while not being much more than a typist at $70K/yr comes to mind.

I can also see that management in the current job market wants to suppress dissent, dissent that is legitimate or not.

I am not taking any positions here, but you get the message - a "joke" may not always be funny.

On Tue, 28 Aug 2012 16:24:20 -0500, Jerry Hughes wrotG:

I was grandfathered in from Wachovia. A year later they started charging the Quicken fees. I went to the local branch and complained and they removed them.

Go to your local branch and start by asking them what they can do. As a last resort tell them that you will move the money if they don't stop the fees.

The new Wells Fargo/Wachovia is like the old First Union, Wachovia's horrible predecessor. If you have a decent amount of money in there, however, they have tricks to cancel the fees.

People who had a Wachovia account that included free Quicken bill pay were grandfathered in. Our statement every month shows a $20 charge for it (exorbitant) and a $20 credit.

If I had to pay $20 a month, I'd change banks.

I believe they do have it free if you keep enough money in the right kind of accounts.

The problem is that the interest rates from WF are so low that you can put the money elsewhere and get enough additional interest to pay the WF fee.

Same here. I had a Crown Classic account (over 50) at Wachovia and the $9.95 was waived at Wachovia. At WF, it still shows as a Crown Classic and I get the +$20 and -$20 every month on that account. I tried to handle it with the local branch but they said I needed to call the WF Quicken 800 number. When I talked to the 800 folks, they took care of it.

They also said the Quicken Bill Pay was no longer free (as of 5/1/2012) and I would have to start paying for that. I started using the WF Bill Pay and no longer use Quicken Bill Pay and that works fine. In fact, I like the WF Bill Pay better then Quicken Bill Pay because it is easier to add, delete and make changes to Scheduled bill payments.

"Arnie Goetchius" wrote

They also said the Quicken Bill Pay was no longer free (as of 5/1/2012) and I would have to start paying for that. I started using the WF Bill Pay and no longer use Quicken Bill Pay and that works fine. In fact, I like the WF Bill Pay better then Quicken Bill Pay because it is easier to add, delete and make changes to Scheduled bill payments.

------------------------------------------------

Just to clarify:

"Quicken Bill Pay" is a totally separate service offered by Intuit ... over which the financial institution has no control and which the fi can not charge Quicken users for. Intuit, on the other hand, charges about $10 a month for "Quicken Bill Pay".

What the financial institutions can control - and charge for - is the ability for Quicken users to send billpay instructions to the financial institution's online billpay systems, from Quicken. Some fi's offer that service and some do not (virtually all banks have online billpay - but not all accept billpay instructions from Quicken). Of those that offer the service, some charge for it, and some do not. When there is a charge, it's been my observation that the price is very nearly the same as the Intuit price for "Quicken Bill Pay".

Thanks for the clarification. When first converting from Wachovia to Wells Fargo, the "ability for Quicken users to send billpay instructions to the financial institution's online billpay systems" was free. After one year, WF started to charge for that service and that's when I stopped using it. WF Billpay is still easier and more reliable compared to having Quicken send billpay instructions to WF.

I prefer Quicken bill pay because of the historical info it keeps. We are still getting the WF fee reversed automatically each month.

I don't understand what you mean by historical information. With Quicken Bill Pay, the check was entered in my Quicken check register. Same thing happens with WF billpay. Is that what you mean by "historical info" ?

Payee configurations transaction categories and the like, but mostly because I can have years of data instantly available and create all kinds of reports.

For what it's worth, I have free bill pay via quicken on my Capital One checking account.

I still use Wells Fargo, grandfathered from Wachovia, without fees sincde Capital One doesn't have a close by branch. But my FDIC insured money is in Capital One, which offers better interest rates, although still not near the rate of inflation.