I pay bills through Wells Fargo via Quicken. This is their service, NOT quicken bill pay.
A recent payment was inexplicably sent by check rather than electronically. Since the USPS is now the US Garbage Disposal service it has of course gone missing.
Well Fargo claims their Quicken Bill pay is serviced by a third party, but they can't seem to give me a correct contact.
Does anyone know who now services bill pay for Wells Fargo?
I use Wells Fargo "Transfer & Pay Bills" never had a problem.
KenW
Not sure why you believe sending the payment by check "was [inexplicable]".
Some bill payments must be sent by check; you haven't provided any evidence to indicate why you think your specific payment should have been made electronically.
You can often tell which payees will be paid electronically and which will be paid by check. See the "Lead Time" column in your Quicken Online Payees List. A lead time of 1 day typically indicates an electronic payment; longer lead times (in my case, usually 3 or 4 days) typically indicate a check payment.
Are you talking about the processing of bill pay instructions sent from Quicken to the bill payer, or the processing of the actual payment?
Once the payment instruction from Quicken has been received and turned into a bill pay instruction in the bill payer's system, I believe the processing of the payment itself is no different than it would have been if you had submitted the instruction directly to Wells Fargo at their web site (leaving Quicken out of the picture).
Not sure what you could do with that information, should you get it. I think your beef, if you have one, is with Wells Fargo. And I assume they probably provided you with some legal information when you signed up for bill pay, specifying what they would be responsible for, and what they would not be responsible for. I have no legal knowledge here, but my guess is that they are not legally responsible for failures of the USPS to deliver mail.
[And a related thought: I have seen some indications that the USPS is having trouble making deliveries on time, due to the pandemic. Your check might yet be delivered.]
...
The bank has now offered to stop payment on this missing check - and wave the fee. I said yes. Now how do I untangle my Quicken register. Quicken won't void the transaction? Deleting it removes my record of it if that will work - haven't tried it yet.
Suggestions?
Before you do anything, you should probably backup.
What happens when you try voiding the Quicken transaction?
Make note of the pertinent information in the existing transaction; then delete it and manually enter a transaction with the info you want to keep, and void that. [When you void a transaction, Quicken will blank out some of the info in that transaction; you may want to put some of what you want to save in the new transaction's Memo field.]
Void is grayed out.
No choice but delete. Was warned that I should cancel, but of course can't cancel since it's been processed. Delete seems to work in that my balances were correctly adjusted. I then entered the info and voided it as suggested.
Thanks.
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