I an in need a some assistance with the MS Point of Sale program.I am providing support to a customer who is completely computer illiterate. He is having issues with the font size on his receipt printer and the hand held scanner stops functioning after a period of time, leaving him to have to exit MS POS and then start it up again. If anyone can provide me with some assistance or direct me to the proper newsgroup, I would greatly appreciate it.
Well, this is the correct Public newsgroup, but most of the posters are talking about RMS rather than Point of Sale. As a Partner, you should log into PartnerSource and look for the Managed Newsgroup under "Discussions".
I *think* you can modify the font size in Point of Sale, but I'm not positive - I could tell you how to do it in RMS...
The Handheld Scanner sounds like some sort of hardware issue to me - possibly a bad device, or more likely a loose cable. Is the scanner OPOS, or is it just a keyboard emulator?
I actually have this same problem with the tag printer printing from the RMS. I forgot to ask tech support while communicating with them about other problems.
After printing a few hundred tags, my printer, Zebra, also stopped responding. I had to reboot the system, then it went back to normal. This has happened a few times.
"Glenn Adams [MVP - Retail Mgmt]" wrote:
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