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Work Orders

Ok lets see, where to start... The scenario is.. The customer at the store is buying two items. One he will take home with him now and the other will be shipped. We would like to be able to make a payment for the shipping. The shipping carriers have been defined and we have a 'by weight' situation table setup. What is the best facility/procedure for this? (Layaway, Work Order?) Can we make a payment on this without shipping or picking up the final item? What is the impact and procedure if we want to return the 1st item and use the already recieved payment for the balance of item 2?

Thank you in advance for any suggestions/answers

Reply to
JereHurnzeroedin
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Ring both items up on a Work order. Tender the entire cost including shipping (if he is paying now). Save.

Recall the WO, hit TENDER. Say pick up a partial work order. Pick the item he is taking away and save.

The Work order will be in the system with one item picked up and the other item pending.

There will be an INVOICE number for each pickup and ONE Work order number.

To return the item, just do like a normal return. Since he has paid the entire WO, you will have to refund into a tender type.

If you want to allow a PARTIAL payment on a work order,, you will need to override the deposit (assuming you have WO require 100% in the configuration) amount and put in whatever he is paying. The WO will show a deposit and an amount due.

mickie

"JereHurn@zeroed> Ok lets see, where to start...

Reply to
Mickie

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