Hello,
I have a number of outstanding invoices for customers. When I try to Create Statements for these customers, I put in a range of dates (that covers the dates of the invoices), I get a message saying that there is no data with which to create Statements.
I was on the phone with Intuit for an hour and they couldn't figure it out. Any ideas?
Thanks,
Karen
What release are you on? (Hit F2 when in QB) 2006 Rx ? The latest release for QB 2006 is R7. You should update if you haven't done so already. You might want to also resort all of your lists and do a verify/rebuild just in case ... If that doesn't clear up the issue, as a workaround:
You might want to try selecting multiple customers, select half the list and then generate statements, and then generate statements for the other half. Does that work?
How are you selecting these customers?
What happens if you just do a create for a single customer?
Are you confused between outstanding balances and activity on the account?
Are you sure that you are entering the date range correctly - including the year! For that matter do the invoices have the right date including year on them?
Are you able to get a statement if you don't specify a date range, but do it for all open as of today?
Just a few things to think about.
Hello again,
Intuit support accessed my computer from India and looked for a corrupt file. Looked at our accounts receivable to make sure the clients actually owed money. He also played with the dates on the statement window. After an hour of this, his computer crashed. He asked if he could research this and call me back but he never did.
And, yes, we do get results with an aging report.
Any more ideas you may have are appreciated!
Thanks,
Karen
Rebuild the data file. I'm sure they had you do this, but once more just in case.
remove and re-install SlowBooks.
After it's re-installed, Rebuild the date file.
Oh, before you do this, I should ask, what happens if you try statements on the sample company file? Fail or work okay? If it works okay it isn't SlowBooks, it is your data file. Rebuild. If it still fails, send to QB Data Recovery service.
You BROKE an Indian tech's computer?
Outstanding!
10 to 1 it wasn't the kind of Indian you are thinking of. By the time SlowBooks support gets that desperate, the call has been switched to a Native American in Tucson AZ.
Either way. The difference between the abilities of a tech-support Indian and the one in front of a cigar store is not great.
For culture:
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