I have a few client who either overpaid thier bill, or a discrepancy was found in delivery and a credit memo created for the adjustment.
I have sent checks to these customers explaining the purpose, some as far back as 2004. But they have never cashed the checks. One customer due $2.59 is no longer in business and cannot be located.
What do I do with these long outstanding credits on file?
Additionally, I have some customers who have stated thier overpayment is "a tip". How do I handle the overpayment to get it off thier account as a credit and into my bank account as additional income without creating any issues?
Thanks