Win 11 Home 25H2; QB Desktop [Premier Plus Nonprofit Edition 2024 Release R21P (64-bit)]
A couple of months ago IDP stopped sending success or failure emails. It had been working fine before that, but I did have a similar problem a couple of years ago that QB support (or I) was somehow able to fix. This time support could find no issues and said it should be working. It does not.
I've validated that the email address I'm using is correct and there's no messages in my SPAM folders.
Within "About Intuit Data Protect", "Ctrl + F2" does not open the "Intuit Data Protect Diagnostics Tool" as it's should.
Also within "About Intuit Data Protect" clicking "Update" produces no dialog or window. Nothing happens.
Firewall? I don't see the "IntuitDataProtect" folder within "C:\Progran Files (x86)\Common Files\Intuit", nor within "...\Common Files\Intuit\QuickBooks".
I'm thinking my next step is to request QB Support to use their remote desktop ability to visually check my setup and configuration, but I thought I'd try asking about the issue here.
I attempted to post in the QuickBooks Community, but couldn't get past sign-in or login or "Ask the Community".
Advice welcome.
Thanks, Pete