Occasionally, when we ship product to customers, one or more pieces get lost by the shipping company. These pieces have already been billed on an invoice, but I need to send a new item to the customer. In addition, we place a claim with the shipping company and usually get reimbursed.
My questions are:
- How should I go about dealing with the inventory/invoicing/billing issues that arise?
- How should I record the reimbursment from the freight company?
Thanks for any insight.
-Greg