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Inventory lost during shipping

Occasionally, when we ship product to customers, one or more pieces get lost by the shipping company. These pieces have already been billed on an invoice, but I need to send a new item to the customer. In addition, we place a claim with the shipping company and usually get reimbursed.

My questions are:

  1. How should I go about dealing with the inventory/invoicing/billing issues that arise?
  2. How should I record the reimbursment from the freight company?

Thanks for any insight.

-Greg

Reply to
Greg Pasquariello
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  1. Invoice the customer for the replacement item at 1. Invoice the customer for the replacement item at $0.00. 2. Reduce your Cost of Goods Sold..00.
  2. Reduce your Cost of Goods Sold.

addition,

reimbursed.

inventory/invoicing/billing

Reply to
!-!

Thanks!

-Greg

Reply to
Greg Pasquariello

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