Inventory lost during shipping

Jan 11, 2006 2 Replies
G

Occasionally, when we ship product to customers, one or more pieces get lost by the shipping company. These pieces have already been billed on an invoice, but I need to send a new item to the customer. In addition, we place a claim with the shipping company and usually get reimbursed.



My questions are:


  1. How should I go about dealing with the inventory/invoicing/billing issues that arise?
  2. How should I record the reimbursment from the freight company?

Thanks for any insight.


-Greg



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  1. Invoice the customer for the replacement item at 1. Invoice the customer for the replacement item at $0.00. 2. Reduce your Cost of Goods Sold..00.
  2. Reduce your Cost of Goods Sold.

addition,

reimbursed.

inventory/invoicing/billing

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