New tax code won't work

I'm using the US version but things should work in a similar fashion....

Creating a new sales tax item is the recommended method here in the US. That keeps old and new taxes correct in case you ever need to go back and revise an invoice prior to the increase.

Are you using sales groups? If you are then you need to create a new sales group that uses the new sales tax Item.

I would also double check those invoices that show the old sales tax rate and confirm that the correct sales tax item was selected on the invoice.

Hi Laura, thanks for replying.

I created a new service at the nett rate of $20. Gave it the new GST rate of 15% and it still only makes the gross rate $22.50.

Not using groups, unless you mean my account is a sub account of something else, which it is. Weird. Jo

A sales tax group is a special Item that consists of multiple sales tax codes. A typical use would be if you had a county, city and state taxes and each location had different rates. The sales groups would combine the various sales tax items to be used on the invoices.

When you create the invoice are you selecting the correct sales tax item at the bottom of the invoice screen or when you created the service item?

I have done a search of my help files and there is no option for Sales Tax groups. Probably because we only have (had) one rate in New Zealand.

Here are two screenshots. This one is an invoice using the new item with its new sales tax:

Jo

The NZ setup is different than how we setup things in the US. We don't have the option of associating a sales tax item with a item. We use the sales tax item on the bottom of invoice or sales receipt only. Do you have that option? One advantage of this method is that you don't need to create new service items for each tax rate. you just create the new sales tax rate and apply it where needed.

No, unfortunately we don't have that option. Looks like I'm going to have to fork out for the upgrade. Thanks for your time on this.