QB2009 registration torture

One other thing I want to suggest: go in to QuickBooks (once you registered) and under Help, choose Give Product Feedback. People can then let Intuit know what they thought of the registration experience, and this is then QUANTIFIED by a really smart database on the back end.

I hope this helps!

Stacy Kildal

Haskel LaPort wrote: ...

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OTOH, they _COULD_ have continued one version and retained its features in the base product but chose not to...

One can spin anything anyhow one wishes but it doesn't mean the choice made was out of altruism to the enduser.

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George wrote: [...]

That might be a good way to deal with this, I'm not aware that the purchaser has any obligation to provide free or accurate market intelligence to Intuit.

-Mark Bole

Mark Bole wrote: ...

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Careful, next thing you know guess what'll have been added to the license agreement...

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All to true but I do belive Intuit loves us.

... What they love is our $$...

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To Serve Man

I can not picture the boys and girls at Intuit cooking up a fricassee of Golden California Girls.

True! Seems like a lot of people forget this simple fact. Let me hit people over the head - As a publically traded company owned by share holders, I would hope so. Intuit is NOT in business to "be nice".

Now, whether or not being "nice" to your customers (even if losing money in the short term to gain good will and perhaps additional revenue/profits in the long term is a different story,but they're not in business to be purely altruistic to their end users.)

I don't have a problem w/ the concept; what I disapprove of is the required generation of revenue w/o providing additional benefit to the end user.

Having been self-employed for 30 years, I fully understand both ends of that dichotomy as I'm sure many other users do as well. If I'm not perceived as providing value my clients will go elsewhere; meanwhile I've got to generate sufficient revenue to pay the bills.

Intuit obviously has to do the same; I just think they've recently lost sight of the customer in pursuit of the former. Or, perhaps the problem is they have built such a large overhead corporate structure that requires maintenance they simply are running out of ways to produce more value other than by the unbundling ploy. I have a couple of other software products whose companies also seem to be having similar problems in their business models.

It's already there. I d "When we ask you for information, we will tell you ? or it will be clear ? what we need to know to fulfill your request and how the information you provide to us will be used. For example, if you order a product or register for a service from us, we will ask you for your name and contact information such as mailing address, phone number, and e-mail address."

I interpret that to mean, anything beyond the contact information is not considered registration information.

From the QB license agreement:

"C. Registration; Other Restrictions. The Software includes required registration, so you agree that you must register the Software with Intuit within the amount of time specified by the Software, otherwise you will not be able to continue to use of the Software. You agree to keep your registration information accurate and complete and promptly update your registration data with us as necessary to keep it accurate, current and complete. We protect your registration information according to our privacy policies which can be found by clicking

-Mark Bole

... I wouldn't read that as being _necessarily_ that limiting if I were one of their leagle beagles; I'd say it was simply demonstrative of the type of information that _could_ be requested; not an inclusive list. :)

The language in the registration clause simply refers to "registration information"--again, as a leagle beagle unless there's a specific definition elsewhere in the agreement as to what "registration information" means specifically, I'd argue from their side that Intuit has the right to put anything they wish on their questionnaire and call it registration information.

That they've pulled "tricks" in the past doesn't help their standing in my estimation. I'm certainly glad I'm past the point of doing anything that requires anything new from them; I can simply use my old version indefinitely to keep track of accounts and dump tax info at year end.