Bank downloads problem

Look forward to an answer. This started with me when I went from 2010 to

2013. When this happens they usually will download if I initiate the download from within the web browser rather than through One Step Update. It's the direct connect that skips them. I also get duplicate downloads in several of my accounts since switching to Q 2013.

Jim

nice to know - that it gets worse with the versions.... running Q2012, and no probs - will only upgrade when "sunset" happens. so I can look forward to probs in 2015 version -

I suspect the problem I'm having with this is that I made some kind of error in the renaming rules but I don't know how to look these up and correct my errors.

My bank uses a string of numbers and alphabet characters to identify the transactions in my account. See sample below...

POS PURCHASE (ATT CONS PHONE PMT DALLAS TX)(000000778304 001 May

Then when I do an on-line update of my Quicken data files I have to rename these bank transactions. I suspect that I've renamed some of these transactions such that my Quicken simply ignores them. Does this sound right? Gordon

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I suspect the problem I'm having with this is that I made some kind of error in the renaming rules but I don't know how to look these up and correct my errors.

My bank uses a string of numbers and alphabet characters to identify the transactions in my account. See sample below...

POS PURCHASE (ATT CONS PHONE PMT DALLAS TX)(000000778304 001 May

Then when I do an on-line update of my Quicken data files I have to rename these bank transactions. I suspect that I've renamed some of these transactions such that my Quicken simply ignores them. Does this sound right? Gordon

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I don't think renaming, or renaming rules, are your problem.

There are a couple of possibilities, but I would start with something known as "Transfer Detection". Transfer Detection is a relatively new Quicken feature that wants to help you identify "transfer" transactions, and to link (while processing downloaded transactions) two separate Quicken transactions into a regular Quicken "transfer transaction". While Quicken can often correctly identify two separate transactions as a transfer ... it also incorrectly identifies some transaction pairs as a transfer.

So (in my opinion): you can't allow Quicken to "automatically" create transfers for you ... but you can allow Quicken to tell you when it thinks it has found a pair of transactions that should be a transfer, then allow you to confirm whether the pair really are a transfer. See: Edit > Preferences > Transfer Detection. Make sure you do not have "Automatically create transfers ..." checked; I have found "Confirm possible transfers ..." to be safe and helpful, but you can turn Transfer Detection off altogether, if you like.

If Transfer Detection is not the cause of your "missing" transactions, post back.

Thanks, John, for your help. I don't have any problems with transfers. That is, my bank will transfer funds from my checking account to my VISA account, automatically, at the end of each month, then when I do my Quicken downloads update this transfer process comes through and shows up in my Quicken account information as it should.

The problem I'm having is that some entries that were made to my checking account as an automatic deposit or withdrawal, such as my autopays to my household natural gas company and some of my regular deposits such as payment for oil well production where I own a tiny fraction of the mineral rights won't show up in my Quicken files until I go to my bank's website then on to my account and get the information, then go back to Quicken and key this information in manually. Once I've done this, my Quicken file shows the same running balance that my bank account web site shows and all is okay until the end of the next month when these same things won't download from my bank into my Quicken file. Quicken will show the little blue dot beside the Bank Account in the left column but when I open that to a full page in Quicken the blue dot disappears and the new item(s) are not shown on my Quicken bank account screen.

Most of my bank activity items do download into Quicken as expected. My checks and on-line payments of bills all come through okay but two or three of those autodeposit items don't. Gordon

I suspect the problem I'm having with this is that I made some kind of error in the renaming rules but I don't know how to look these up and correct my errors.

My bank uses a string of numbers and alphabet characters to identify the transactions in my account. See sample below...

POS PURCHASE (ATT CONS PHONE PMT DALLAS TX)(000000778304 001 May

Then when I do an on-line update of my Quicken data files I have to rename these bank transactions. I suspect that I've renamed some of these transactions such that my Quicken simply ignores them. Does this

When I switched from Q10 to Q13 all of a sudden things that were being renamed correctly started being renamed wrong, often with bizarre results. I hadn't done anything to the renaming rules. Express Scrips got renamed Liberty Mutual, picking up on the location include in the transaction info. Been trying to fix these for months, but sometimes they still rename wrong.

I also get a lot of zero amount transactions. Apparently Q13 finds that there is too much info in one entry to be just a single transaction so it sometimes adds one or two zero amount transactions immediately following. The payee is usually a non sense string of characters.

Again...all started with Q13 deluxe.

Thanks, John, for your help. I don't have any problems with transfers. That is, my bank will transfer funds from my checking account to my VISA account, automatically, at the end of each month, then when I do my Quicken downloads update this transfer process comes through and shows up in my Quicken account information as it should.

The problem I'm having is that some entries that were made to my checking account as an automatic deposit or withdrawal, such as my autopays to my household natural gas company and some of my regular deposits such as payment for oil well production where I own a tiny fraction of the mineral rights won't show up in my Quicken files until I go to my bank's website then on to my account and get the information, then go back to Quicken and key this information in manually. Once I've done this, my Quicken file shows the same running balance that my bank account web site shows and all is okay until the end of the next month when these same things won't download from my bank into my Quicken file. Quicken will show the little blue dot beside the Bank Account in the left column but when I open that to a full page in Quicken the blue dot disappears and the new item(s) are not shown on my Quicken bank account screen.

Most of my bank activity items do download into Quicken as expected. My checks and on-line payments of bills all come through okay but two or three of those autodeposit items don't.

----------------------------------------------------------------- It's possible that you missed the meaning of my previous reply.

When the Quicken preference to "automatically create transfers ..." is on, and Quicken mistakenly identifies a downloaded transaction as being one half of a transfer pair, and links it to the other half of the "transfer": it may cause you to think the transaction was not downloaded.

Similarly, if you do an "Accept All" without making sure that every downloaded transaction with a "Match" status, is a true match (and is matched to the correct register transaction), you may think a transaction was not downloaded, when it was.

The same is true, if you use the "Automatically add transactions to register" option. And the fact that you describe seeing the small blue orb icon, suggests to me you may have that option turned on. Which means that Quicken may have incorrectly "matched" your "missing" downloaded transaction to an existing register transaction, causing you to think that the "missing" transaction was never downloaded. I believe you should try turning off "auto add to register" to see whether your "missing" transactions begin to show up.

But first, tell Quicken to display the "Status" column in the account register (click the small gear-wheel icon just above the vertical slider and put a check mark alongside "Status"). When the Status column is displayed, you will see icons in that column telling you which transactions were manually entered (pencil icon), which were entered by Reminders (calendar icon), and which were downloaded (blue orb icon - either by itself for a New transaction, or overlaying the pencil or calendar icon for a Match transaction). Matched transactions could contain your "missing" downloaded transactions.

If you are 100% certain that none of the above are involved with your "missing" transactions, the next steps are more work ... to describe and to do. So I'll wait until you've ruled out the other possibilities above.

If the transaction had downloaded wouldn't the Quicken balance be the same as my bank shows? This is what first gets my attention, then I start looking for transactions that didn't download.

Here, again, wouldn't this cause my Quicken ending balance to be different than what my bank shows on their web site?

I've had the status bar checked and I see nothing in the leftmost column where this information should be. Maybe something shows up momentarily, as the download is in progress.

I think we need to move on into this. I can cope with the problem but would like to get it resolved if it isn't to formidably difficult. Gordon

Is there a book available on the setup processes for Quicken. I think I could get this problem resolved if I had a book or manual that would explain some of the basic setup procedures to me. Gordon