Dislog Box nnever dismisses & locks up Quicken

Are you using the most current release (R7) of Q2009?

A couple of thoughts:

1.) What if you manually enter the Sell transactions before you download? Will Quicken then allow an Accept All without requiring you to specify the lots being sold, since the download Sell transactions should "Match" your manually entered Sell transactions? 2.) If #1 doesn't help, what happens if you rename QDATA.QPH (where QDATA is the name of your Quicken data; and the QPH file is your security price history) before you download? If it doesn't help, delete the "new" QPH file and rename back. If it does help, there are ways to recover most, if not all, prices. 3.) If nothing else helps, what happens if you create a New Quicken file; setup a Vanguard 401k account in the New file, put in dummy Buy transactions so the account holds enough shares of the securities being sold, so the Sell transactions won't be short sells; and try downloading to that New file. It that download succeeds, you may have data corruption that Validate can't fix. For that, you could try creating a new 401k account in your regular Quicken file, and use QIF file export/import to move the data to that new Quicken account (or possibly even use "Shares transferred between accounts" for the purpose). 4.) If nothing about the data seems to be involved, perhaps you have a corrupted installation; you could try a reinstall for that.

Thanks for the suggestions.

I forgot to mention I am using the R7. I also had previously uninstalled & successully reinstalled Quicken 2009 nd successfully had been using it with the data file prior to having this problem which has been going on about 2 weeks now. I done daily download & been using the program fine as long as I don't click on that one (of 8 accounts) vanguard with the downloaded transactions flag. Once I click on that I cannot do anything except click on the dialog box so I can't try option #1. Would going to Quicken Premier 10 help at all?

I tried option #2 & that didn't do anything since still stuck once I enter that act.

Options #3 & 4 are more time consuming. & still have to try them.

I'm sorry, my first post should have suggested that you could revert to a backup from before the Vanguard download. There you could enter the Sell transactions manually before doing the download. I think this is probably the best approach (assuming the problem isn't a corrupted installation). [Transactions downloaded to accounts since the backup would download again to the restored backup.]

It's possible, but I wouldn't count on it.

If you can't revert to a backup, you could use a variation on option #3 to try to get Sell transactions into your Vanguard account for Quicken to match the downloaded transactions to. Though I have a feeling that you probably need to get those transactions in Quicken before Quicken gets into the endless loop.

Assuming you know just what Sell transactions Quicken is trying to process, you could manually enter only those Sell transactions in a New Quicken file; export those transactions to a QIF file, then follow the instructions in the link below to import the QIF file into your existing Quicken data.

I think things are somehow messed up in that account. I'm not having much luck with a backup since they are all after I began having the problem. I kinda hoped it might go away.

I've trying to figure out the best, easiest way to recreate the 401K account. On a data file copy I tried doing download of the last 18 month into a new 401k account. Then having to go back to get the buy info for all the shares up to that point.

I have 2 problems in how to do that. I did a qif export of the "problem" act which doesn't have the transactions to review in it & then exported it into the new 401k. But I ended up with a huge cash balance that I need to correct but not sure how.

I have for yrs have the 401k employee contributions & employer match automatically transferred out of the paycheck deposited into my cking act. When I import the qif into the new 401k is then enters new uncleared transferred transactions into the cking act along with duplicate cash balancing transactions for date before I started the paycheck transfers.

The only way I can figure to correct them is individually which is way too time consuming with the 2000 of them. I tried using the Find & replace but there isn't one for replacing the account.

The fresh Vanhguard download treats all these (7 funds/pay period 2x a month) as buyX rather than buy so again I have to go in to individually correct them.

Any ideas?

Thanks for thoughts.

Barbara L

Don't forget about Quicken's automatic backups. They're in the folder BACKUP in the same folder where your Quicken data resides ... with names that have a single digit suffixed to the name of your Quicken data. Depending on how many auto-backups you told Quicken to keep, they could go back as far as 9 weeks or longer (depending on how frequently you run Quicken).

Look for the transactions that increase the cash balance; they should suggest what to do to reduce the cash balance. Are there transfers of cash into the account, but purchase transactions missing (or entered as BuyX instead of Buy), for example?

Actually, I think you're on the right track here. But you want to correct the "category" field in the paycheck transactions (in the account where the paycheck was deposited), so the "transfer" is to the new 401k instead of the old 401k.

You should be able to "Find" transactions that have a "Category" equal to the old 401k account (see "Transfers" in the "Find" drop down after you tell Quicken to "Look in" the "Category" field.

Then tell Quicken to change the Category to the new 401k account (see the Category drop down for the "Replace" "Category" field).

But to handle the transfer problem, maybe a different sequence of steps would be better.

1.) Create new 401k account. 2.) Use Find/Replace to change all the paycheck transactions to transfer to the new 401k account 3.) Export the old 401k to a QIF file 4.) Fix the QIF file and import into the new 401k account. [Naturally, you are making backups before doing any of this.]

I have read of this before; I'm assuming you always had this problem (that it's not part of your current dilemma). Downloading to investment accounts can be problematic. You could ask Vanguard about it; even if they don't have an option to allow downloading Buy instead of BuyX transactions now, maybe you can encourage them to provide some better way in the future.

Thanks for the helpful hints. I appreciate it. Well I've made some progress but this is a huge project & way to time consuming. I deleted the problem account after exporting (qif) all transactions. I then created a new account. Then did the find replace to get the paycheck contributions XIn so there was plenty of cash in there before I did a fresh download from Vanguard of the last 18 months of transactions. It of course enter large # of placeholders for all the previous yrs of buys. I also enabled the direct connect with Vanguard& it worked fine. I then have created yearly qif files from the exported problem account so I could import them in managable amounts & keep any import issues that I might have to deal with like the ones described below. The one yr I imported did all the buy & reinvested dividends correctly. But have 2 problems from that. One the decimal place is now farther out than the 4 so I will have all these little fractional ones to eventually fix. The one issue with that is it will take days to fix since ever since upgrading to Quicken 2009 (& R&) it take like 10 sec each time and various flickering I enter a transaction. This is for any function not just investments. I am not sure how to fix that. I tried previously well before this current account problem per the forums uninstalling & reinstalling the program & the reducing the hardware acceleration. I never had any of these issues with Q2006 but was forced to upgrade.

The other problem is that rather than subtract the cost of each share of the purchases over the year from the cash it created backfilled cash balancing for each transaction with the correct cash amount. Again this will take forever to delete them one by one if I could. The entry information is exacting the same as the ones downloaded from Vanguard within the last 18 months. In fact I manually deleted one transaction I imported along with its cash balancing entry & enter a new buy purchase for the same amount & it created one cash balancing again. I need t obe able to figure how to efficiently fix it & prevent it from happening again.

Barbara L

Would deleting the large palceholder from the 11/4 download from Vanguard.

On Nov 3, 11:09 am, "John Pollard" wrote:

Sorry for the delay in responding; I kept hoping that I'd have a brainstorm and be able to offer some concrete help, but that doesn't seem to be happening.

I don't know why you are seeing more decimal places than you had before. I'm thinking you don't necessarily need to correct each transaction, but could perhaps make one adjustment for each security ... not really sure what's going on there.

Slowness could be many things. Just for curiosity, do things go faster, if you rename QDATA.QPH (that's the price history file for Quicken data named QDATA)? Quicken will create a new, empty, price history after you do that, but you can always rename the file back. Sometimes having too many prices or having some corruption in the QPH file can slow things down. There are several ways to recover prices if there's something wrong with your price history file.

As to the backfilled cash adjustments, I'm assuming they're related to placeholders. I never allow placeholders so I never see those cash adjustments - and usually I get asked if I want to accept a placeholder, so all I need to do is refuse the offer. Since I assume you want to have all the individual transactions correctly entered in your investment account, there should be no need to have any placeholders.

I would delete any placeholders, then if any transactions remained with "N/A" for the cash, I'd delete and re-enter those.

jkuff had written this in response to

:

I have EXACTLY the same problem, and it has been driving me nuts for weeks. This happens with my Vanguard account (403b). I am using Quicken 2007 Premier (the latest release), and have been a quicken user for 13+ years. I can't manually enter anything or even view the transaction register without going into the infinite loop of asking me to dismiss the dialog.

The only way out is to use Ctrl-Alt-Del to get the task manager to kill the process. I am very frustrated. This is definitely a bug in Quicken, and I hope the developers can fix it soon.

Barbara, it is good to finally learn that someone else is suffering the same problem as me.

-James

------------------------------------- Barbara wrote:

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