Dislog Box nnever dismisses & locks up Quicken

After downloading 401 K Vanguard account in Quicken 09, The dialog box "Quicken has detected transactions that require additional information before they can be accepted into your account. To accept these transactions do the following: 1. Click OK to dismiss the dialog. 2. Click on Sold or Removal transaction to select it. 3. Click the accepted button associated with the transaction. A wizard will quide you through the process."

I click on the OK button and after a while the same dialog message in reappears. I click it again, and the same message reappears, etc. I've continued clicking it up to 25x & same thing.

I know what to do if I could actually get to the review the downloaded transactions.

I cannot do anything else with the program & must close it from the right click mouse in the task bar. The progam is useless one I chick on this particular account. I cna reopen Quicken & work on any other account but not this one.

I have validated & supervalidated. I've been using Quicken for many yrs & have a long history of tranactions I'd prefer not to lose. How can I fix this?

Thanks,

Barbara

Reply to
Barbara
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Are you using the most current release (R7) of Q2009?

A couple of thoughts:

1.) What if you manually enter the Sell transactions before you download? Will Quicken then allow an Accept All without requiring you to specify the lots being sold, since the download Sell transactions should "Match" your manually entered Sell transactions? 2.) If #1 doesn't help, what happens if you rename QDATA.QPH (where QDATA is the name of your Quicken data; and the QPH file is your security price history) before you download? If it doesn't help, delete the "new" QPH file and rename back. If it does help, there are ways to recover most, if not all, prices. 3.) If nothing else helps, what happens if you create a New Quicken file; setup a Vanguard 401k account in the New file, put in dummy Buy transactions so the account holds enough shares of the securities being sold, so the Sell transactions won't be short sells; and try downloading to that New file. It that download succeeds, you may have data corruption that Validate can't fix. For that, you could try creating a new 401k account in your regular Quicken file, and use QIF file export/import to move the data to that new Quicken account (or possibly even use "Shares transferred between accounts" for the purpose). 4.) If nothing about the data seems to be involved, perhaps you have a corrupted installation; you could try a reinstall for that.
Reply to
John Pollard

I'm sorry, my first post should have suggested that you could revert to a backup from before the Vanguard download. There you could enter the Sell transactions manually before doing the download. I think this is probably the best approach (assuming the problem isn't a corrupted installation). [Transactions downloaded to accounts since the backup would download again to the restored backup.]

It's possible, but I wouldn't count on it.

If you can't revert to a backup, you could use a variation on option #3 to try to get Sell transactions into your Vanguard account for Quicken to match the downloaded transactions to. Though I have a feeling that you probably need to get those transactions in Quicken before Quicken gets into the endless loop.

Assuming you know just what Sell transactions Quicken is trying to process, you could manually enter only those Sell transactions in a New Quicken file; export those transactions to a QIF file, then follow the instructions in the link below to import the QIF file into your existing Quicken data.

formatting link

Reply to
John Pollard

Don't forget about Quicken's automatic backups. They're in the folder BACKUP in the same folder where your Quicken data resides ... with names that have a single digit suffixed to the name of your Quicken data. Depending on how many auto-backups you told Quicken to keep, they could go back as far as 9 weeks or longer (depending on how frequently you run Quicken).

Look for the transactions that increase the cash balance; they should suggest what to do to reduce the cash balance. Are there transfers of cash into the account, but purchase transactions missing (or entered as BuyX instead of Buy), for example?

Actually, I think you're on the right track here. But you want to correct the "category" field in the paycheck transactions (in the account where the paycheck was deposited), so the "transfer" is to the new 401k instead of the old 401k.

You should be able to "Find" transactions that have a "Category" equal to the old 401k account (see "Transfers" in the "Find" drop down after you tell Quicken to "Look in" the "Category" field.

Then tell Quicken to change the Category to the new 401k account (see the Category drop down for the "Replace" "Category" field).

But to handle the transfer problem, maybe a different sequence of steps would be better.

1.) Create new 401k account. 2.) Use Find/Replace to change all the paycheck transactions to transfer to the new 401k account 3.) Export the old 401k to a QIF file 4.) Fix the QIF file and import into the new 401k account. [Naturally, you are making backups before doing any of this.]

I have read of this before; I'm assuming you always had this problem (that it's not part of your current dilemma). Downloading to investment accounts can be problematic. You could ask Vanguard about it; even if they don't have an option to allow downloading Buy instead of BuyX transactions now, maybe you can encourage them to provide some better way in the future.

Reply to
John Pollard

Sorry for the delay in responding; I kept hoping that I'd have a brainstorm and be able to offer some concrete help, but that doesn't seem to be happening.

I don't know why you are seeing more decimal places than you had before. I'm thinking you don't necessarily need to correct each transaction, but could perhaps make one adjustment for each security ... not really sure what's going on there.

Slowness could be many things. Just for curiosity, do things go faster, if you rename QDATA.QPH (that's the price history file for Quicken data named QDATA)? Quicken will create a new, empty, price history after you do that, but you can always rename the file back. Sometimes having too many prices or having some corruption in the QPH file can slow things down. There are several ways to recover prices if there's something wrong with your price history file.

As to the backfilled cash adjustments, I'm assuming they're related to placeholders. I never allow placeholders so I never see those cash adjustments - and usually I get asked if I want to accept a placeholder, so all I need to do is refuse the offer. Since I assume you want to have all the individual transactions correctly entered in your investment account, there should be no need to have any placeholders.

I would delete any placeholders, then if any transactions remained with "N/A" for the cash, I'd delete and re-enter those.

Reply to
John Pollard

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