Two months ago (20 Nov to exact) I started receiving two OL-319 error messages from the North Country Fed. Credit Union. "Your financial institution rejected this transaction because it is a duplicate request. For more information contact your financial institution." This seems to indicate an upload to the FI not a down load. This occurs when using direct connect. If I use WEB connect transactions are downloaded with no errors. Up until this occurred I have not had any problems with the FCU connection. A different account at the same FI does not experience any problems.
I have super validated the file, deactivated and reactivated the on line services for the FI all to no avail.
I have been in contact with the FCU and have been working with them to get this problem resolved. If you log into their WEB site and look at transactions for 20 Nov. I do see two transactions with zero amounts in the credit and debit column neither of which is associated with anything connected with any other transactions.
I saved the OFXLOG file and I did ID two transactions with the same (apparent) transaction number and zero amounts. I sent the file to the FI but not sure if they even looked at it.
I don't know why they are having a problem resolving this issue, I have suggested they just delete the erroneous transactions but there tech support either can't or won't do this.
Having said this, my question to the forum here is has any one experienced a similar problem with their FI? If so what was the cause (other then the obvious stated above). I am just looking for something that might help their IT staff fix this problem.
Thanks Marty
BTW, I could find no reference to error number OL-319 in the Quicken help file or the on line forums.