Since E*TRADE didn't bother to send anything about how to change Quicken setups to correctly handle the conversion of HARRISdirect portfolios to E*TRADE portfolios, I played with it for a while and came up with something that appears to work. If you're trying to get Quicken to go online and get your new E*TRADE transactions (instead of your old HARRISdirect transactions), try the following (this was all done in Quicken 2005 Premiere):
- Edit each of your old HARRISdirect accounts. Go to the Online Services tab and select the Deactivate button. Accept all the ensuing prompts/warnings.
- Go back to the General Information tab (still editing those accounts) and change the Financial Institution to E*TRADE and replace your old HARRISdirect account number with your new E*TRADE account number.
- Return to the Online Services tab and hit the Activate button. Quicken should prompt you to enter your Customer ID and PIN. Unless E*TRADE has informed you they're different, just enter your old HARRISdirect information. Quicken should connect and get your transactions. If not, see step 5, below.
- I had to accept a weird "unknown" security which I think is E*TRADE's sweep account. You might, or might not, have to do the same. Once I did that, I deleted all the downloaded transactions that pertained to the "buying" of the same shares I used to have in HARRISdirect. I also had to delete a few transactions involving that "unknown" security.
- If Quicken/E*TRADE don't like the Customer ID/PIN combo you entered, it might be because of E*TRADE's different standards for those things (as opposed to HARRISdirect's). Sign on to your accounts on E*TRADE's web site, go to the Security & Passwords tab under Accounts | My Info. Go to the Change My Log-on User ID link and make sure your old ID is acceptable to E*TRADE (even though you just signed on with it). Do the same under the Change my Log-on Password link. If necessary, change those things to E*TRADE acceptable ones. Then, go back to step 3, above.
I hope this helps.