and I used to ...
I'm using Quicken 2012 Deluxe.
I enter my username and password and when I enter the site it ALWAYS asks a secret question which it didn't before. I answer it and it goes back and forth saying its retrieving data and finally goes to the screen where it should say complete but gives me an CC-585 error.
Explanation of the error: Your financial institution has added a new security feature that requires your attention before your account can be updated.
I can go to the website and enter name and password and I can access the account perfectly. This all started when I deactivated the account and then tried to re-activate it.
Dumb move but I could have sworn that in one of the windows it said to do that ... oh well!!
Any ideas ???
TIA
Bob