I purchased Quicken 2008 today, and installed it. It will not run. I
get the following error message:
"Instructions 0z02a5587c reference memory at 0z201133c24"
I have tried 6 reinstallations, after erasing the previous installation.
Nothing helps.I then removed the 2008 version, used my CD of the 2007
version, and guess what? It won't start either. Something about the
".exe not being configured properly. Reinstallation may correct this"
Well, it doesn't! So, as of the moment, I am without a working version
of Quicken. I have three copies of my data files, all backed up, but no
Joe - I don't think that's what the "other poster" meant. I believe he was
inferring that if the OP had a program (like Goback) that allowed him to get
back to the a previous well-installed/operating state, he could get out of
the situation of not having ANY version of Quicken running. Of course, I
could be wrong, but I think he was offering a bypass to the problem, not a
reason for it.
To the OP = I think (if you Google the archives), there's some guiidance
about some registry hacks or Quicken function (something like that) that
effectively can get rid of any references to a previously installed version
of the program; that might help if you can find it. I am sure others can
post with more of a direct reference to what I am recalling.
Joe - If you were referring to Tracy's post (which wasn't in my NG when I
started; what I saw was your reply tied to the statement of "Do you have
Norton Goback, or some kind of "revert to the last good point" software
installed?" that Buck posted yesterday), I see what you now were referring
It's a side thing, but are you sure about those memory addresses? They
ought to start with "0x" not "0z" and be 8 characters long (your second one
is 9). Also, what operating system are you using?
Anyway, you don't reference any specific error number (assuming one exists).
But, from Intuit's site, here's the (badly formatted) text for "Resolving
installation error 1638" (it might apply):
"Resolving installation error 1638
The 1638 error typically occurs when Quicken cannot uninstall the prior
version of Quicken. To resolve this issue for computers running Microsoft®
Windows® Vista or earlier versions of Windows, first uninstall Quicken using
the Windows Control Panel, and then use the QcleanUI tool to remove the
Quicken program files and Windows registry entries for Quicken. Your Quicken
data file will not be removed. If you are concerned about your data, create
a backup file before proceeding.
1. Close Quicken if it is running.
2. Uninstall Quicken from the Windows Control Panel:
Note: It is important to attempt to uninstall via the Windows Control Panel
before using QcleanUI.
1. Windows Vista: Click the Start button, click Control Panel >
Programs, and then click Programs and Features. Select Quicken, and then
2. Windows XP: Click the Start button, click Control Panel > Add or
Remove Programs. Select Quicken, and then click Remove.
3. Click the QcleanUI.exe link below and save the file to a folder on your
4. Click the MSIzap.exe link below and save the file to the same folder
used in step 3.
5. Double-click the QcleanUI.exe file on your computer to run it.
6. Click Clean all versions.
7. Click Clean.
8. Click Quit. The Quit button will not be active until QcleanUI has
completed removing Quicken from your computer. The removal process may take
If QcleanUI does not remove Quicken:
1. Download the Windows Installer Clean Up Utility from the Microsoft
2. Delete the Quicken shared folder:
1. Click the Windows Start button and select Computer.
2. Double-click Local Disk (C:).
3. Double-click ProgramData.
4. Double-click Intuit.
5. Right-click Quicken and select Delete. When asked if you are sure
you want to move this folder to the recycle bin, click on Yes. (If asked to
confirm this action, follow the prompts to complete the action.)
3. Restart your computer."
The links from that article didn't come over, so here's the link to
Microsoft's "Windows Installer CleanUp Utility:"
, and here's the one to Intuit's QcleanUI:
That last link probably won't work because of its length. But, you can
always go to Intuit's site and search for "qcleanui".