Having moved to Phoenix, Arizona (actually Tempe) I'm now looking for a new, good bank. Previously I was using Compass Bank and over all I was not extremely happy with them. They were OK but not great. Recently they've degenerated into a terrible institution. I have been paying either rent and/or mortgage for 12 years with an online repeating payment. Only 2 times has such a payment not arrived and both times were in the last 9 months to my apartment in Dallas from Compass Bank or Checkfree - who knows and frankly who cares! The point is the payment was not made correctly and it was not my fault that it wasn't - yet the apartment complex is charging me $200 in late fees that Compass Bank/Checkfree are refusing to reimburse me. As such I would not recommend Compass Bank to anybody.
In any event I've pulled my 4 accounts from Compass and am looking for another bank here in the Valley of the Sun. Qualifications are basically online banking (Not web based banking, which I could care less about, but online bill payment and transaction download directly into Quicken), friendly staff and a bank that is interested in making good relations with their customers and help me grow my business.
Your suggestions are welcomed...