Does anyone know of any issues that would cause both my online backup and transaction downloads to stop working?
I haven't installed any new software or hardware. I'm stumped.
I'm running Quicken 2009 R6 and Windows XP. I've used Norton 360 for quite a while with no problem; I tried disabling it to see if it would make a difference, and it didn't.
Thanks for any suggestions,
Pam
Never mind. I figured out what the problem was. At least for now. ;-)
I never use IE; I'm a diehard Firefox person. So it never occurred to me that I should delete history and cookies in IE 7. But it did the trick!
I had also been having problems with security certificates -- I couldn't uncheck the box in Tools | Internet Options | Advanced | Security section that says "Check for server certificate revocation". The emptying of cache and cookies seemed to solve this problem as well.
Pam
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