My account with Charles Schwab recently forced me to switch my log on ID & password. I had no problem updating all transactions into my register prior to this change. I did as they asked & am now able to log in directly on their website with the new credentials. However not so with the Q 16. I went to account settings, changed my user name & PW but it asks me for a password every time. I disabled online, closed the program opened it up & re-enabled it. Still gives me the same error. The strangest part is it presents a screen to enter PW but there is no field on the screen for the PW just the account name. I called Schwab due to being locked out from all the failures & they blamed the software since I can log in fine via browser. I am also experiencing the red flag bug prior to this. I think the software is still using my prior user id or pw. Any help? I'm really losing patience with this program that has worked flawlessly for years prior. Thanks