I'm having a recurrent problem with online banking using Qbooks Pro 2006 and Bank of America. About a month ago BOFA changed their user ID format requirements without sending me proper notice, so the user ID stopped working and after 3 attempted log-ins in QuickBooks I was locked out. Since there were pending online transactions I could not change my account user ID within QuickBooks. It only took 2 hours of tech support before I reached a tech that knew how to manually delete pending items without going online. Anyway, I got that fixed, created a new user ID and password which worked for a couple of sessions and then I got one "unable to connect" error message, a program crash, a 2nd "unable to connect" message and locked out again. I was able to go online directly through the bank website, change the password again, and everything worked twice. Today again went through the same scenario with an "unable to connect", program crash, "unable to connect" (after a full system reboot) and the locked-out due to 3 unsuccessful login attempts message. I again went to the website and changed the password.
After the first fix above, my online banking message window showed that QuickBooks had detected a bunch of "new" payees that I needed to name or associate with an existing name. These were all old online payees, but it won't let me associate them with existing entries and when I view them and assign a new name nothing happens, nor can I delete them.
Is my program now unstable? Is it a Bank of America problem? Any help appreciated.
R Spitzer