Official Online Quicken Support now at getsatisfaction.com?

"Andrew" wrote

So I want to report the bug 'officially' that we discussed a bit ago about deleting a transaction jumping to the wrong one.

The old link I had for this was:

No longer works. It does, in fact, go to with a message indicating that the URL i used in 2009 was 'retired'. So is this the 'new' online forum for such things? The bug was indeed discussed in as John Pollard had (I believe) pointed out. So we need to obtain a 'getsatisfaction' ID for browsing this 'official' support community now?

I just don't need another 3rd party website registration unless this is the new way to do this...I didn't see anything meaningful on the 'official' Quicken.com website for online bug submissions.

-------------------------------------------------------------------------

If you had a user-id for the old Quicken Community, you should still have that same user-id for the new Quicken "community" (at getsatisfaction).

You don't need any user-id to read what is posted there; you only need a user-id to post there.

As for reporting bugs, the place to do that used to be:

Vote for at least one existing suggestion, then key your comments in the "Did we forget ...." box. Last I looked, that site will still accept "suggestions", which can include bug reports.

When I first started using Quicken and the internet, I was on Compuserve and there was a Compuserve group for Intuit. Many times, an Intuit employee would comment. Can't remember the exact time frame but it was in the early/mid 1990's.

Thanks John, I used that URL and referenced the one that contained the other description...along with my email as a submitter of a 'bug' fix. I also commented I wish there was a 'bug' submission check box as well. We'll see what happens.

If you any problem with your software then connect with Quicken support phone Service is an effort done to help. The professionals are trained at such a level that they are able to deal even with the most complicated problems.

If you any problem with your software then connect with Quicken support phone Service is an effort done to help. The professionals are trained at such a level that they are able to deal even with the most complicated problems.

----------------------------------------------------------------

If Quicken users want to talk to Quicken, Inc., there is one, and only one, place to go:

At that site you can initiate a chat, or get the support phone number.

There are no other sites or phone numbers that provide official Quicken support; and most, if not all, alternatives will, at the least, charge you money (often LOTS of money).

Virtually all Quicken users will be better off using the Getsatisfaction Quicken Community, Quicken support, and this newsgroup.

I will say, after viewing about 3 weeks of discussions on the GetSatisfaction site that the level of sophistication here in this NG is much higher. Saying that, that site is the official e-input to Quicken, so it does have some advantages.

"Andrew" wrote

I will say, after viewing about 3 weeks of discussions on the GetSatisfaction site that the level of sophistication here in this NG is much higher.

------------------------------------------

It's hard to know what criteria you're using to make that decision; so there may be a reason for your conclusion that I don't understand.

My observation - as one who reads virtually all the posts here and in the Quicken Community is:

There are far fewer posts in this Newsgroup than in the Quicken Community.

There are meaningfully more very well informed users posting in the Quicken Community than posting here ... but sadly also many more ignorant users. The result, I believe, of the fact that there are many more users posting there.

Perhaps the greater number of overall posts in the Quicken Community makes it harder to find the good ones ... but they are there. Including some occasionally very helpful posts from Quicken, Inc.