Q2002 R2 - An error occurred during the last task

Using this version faithfully for years ... then suddenly begin getting this error. Restore backup - validate, super validate (no reported errors) ... but a few transactions - and bam - get this error again (when I go to perform a backup). Restore backup again. Record a few transactions - backup after each. Everything appears fine. Shut down Quicken - bring it back up - just hourglassing ... menu is present - but nothing else. I go to most frequently used data files - and change to backup file - then change back to active data file - get this error. I've tried numerous combinations (tried making copies ... going back month at a time to isolate when the problem begain - recently .. no luck) - in an effort to isolate the issue.

I installed Quicken on another machine .. and same issue. So the problem seems to be with the software and/or data files (i.e. not a system issue).

Files: QDATA.QDF file is 15 Meg QDATA.QEL 35K QDATA.QPH 2.4 meg QDATA.QSD 173K QDATA.QTX 4K

I'm running on Windows XP SP2.

One other noteworthy item - I wrote some of my own code to get updates for my stock prices (to csv) - then import those prices into Quicken. Been doing it since they disabled quote updates. Read poor reviews of subsequent releases - so decided to just stay where I was - happy with the version - and work around the restriction.

I've tried deleting combinations of these files - and been unable to isolate the problem.

So I appear to have a working data file ... but some issue is causing it to

Any ideas as to what the issue is? What are my options to rectify the situation?

Reply to
booner
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Tried that ... deleted the QPH file. Imported updated stock prices - everything seems fine. I make a few transactions, backup after each. Seems fine - then randomly - go to do a backup - and get the error again. Tried deleting the QTX and QEL files too.

I guess next up - uninstall / reinstall. Not a huge fan of Quicken right now.

Neither a Validate, nor a super-validate, will address errors in your QPH file.

So, you might try renaming it and see if the problems go away. If they do, just re-build the QPH.

db

Reply to
booner

Have uninstalled/reinstalled. Defragged .. validated, super validated, gone down to just qdf file ... continue to get this error. I am reluctant to simply upgrade and hope this goes away.

What other options do I have? I've never used QIF - but can I export existing account info - and start over - and then reimport my account info?

Any help would be greatly appreciated.

Reply to
booner

I had a problem several times that would not go away with reinstall, etc. It was a hang, or crash to desktop. I worked with Intuit support for about 3 hours before they gave up. I tried the file on another computer, and it worked OK, so I was pretty sure that it was not the source of the problem. If possible, I'd recommend that you try that before trying what I'm going to suggest.

I deleted the directory "c:\documents and settings\all users\application data\intuit\quicken". (You can just rename it to old_quicken if you don't want to delete it.) I then did a "repair install" of the program. That created a replacement directory, and the files within. That resolved the problem completely.

The directory is a place where Quicken keeps temporary files. I believe that one of the files was damaged when I had added a new account, but online setup had failed.

Note that this is for Windows XP. It may be different on another version of Windows.

Hope this helps...

-- Jim

Reply to
JimH

Thanks for the info.

Yeah, I installed Quicken on another separate machine ... transferred just the QDF file - and got the same error (no pattern to it - no common reproducible scenario). Got 12 years of data - and no real means to get at it. If nothing else - my confidence in the product is shook.

Reply to
booner

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