Q2005: BillPay not working after install on a new machine

I had a catastrophic computer failure. Bought a new computer. Installed Quicken 2005 on this new machine. The only copy of my old Quicken database was from August 2006. Quicken seems to work, but cannot use BillPay.

Create a online payment transaction for an online payee that had worked before. On clicking Send button for an online transaction, the One Step Update dialog box appears. The transaction appears in the Financial Institutions box and the data for the transaction looks correct. I enter my PIN in the PIN field, the same PIN I have been using with Quicken BillPay for years. I click the Update Now button.

The update status dialog box appears and then disappears after a couple seconds. The Online Update Summary window then appears. There is a bright red bar near the top with the text "Errors and Messages in the last 15 minutes." The bar does nothing when clicked and the only error below it is for Quotes. The error says "User canceled operation." The status for financial institutions says "Online payments updated."

However, the transaction in the Bills and Scheduled Transactions window still has the Send button. If I attempt to close Quicken or open another database, a message box appears with the text "You have online payments to send. Do you want to send them before closing the file?" If I click the Yes button, an attempt to send the transaction is made again, exactly as described above and with the same failure.

Stats: Quicken Windows 2005 Deluxe Windows XP with SP2 Available memory 1.3GB Working as Admin user (personal computer with no other users) HP Pavilion a1657c Norton Internet Security 2006 Comcast broadband (working for all other purposes)

Thanks for any help or advice anyone can provide.

Reply to
Steve Koterski
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Interestingly, I can download quotes?if I have no online payment transactions queued up. So the problem is not the download quotes mechanism.

This also means that Quicken is capable of connecting to the Internet. It's just having a problem interacting with BillPay.

I was also able to make online payments directly from the BillPay online interface. I invoked this with the Quicken Bill Pay button in the Cash Flow Center. So I know that my BillPay account works and is not the problem.

Hmm.

Reply to
Steve Koterski

I know this may/probably won't help because you only have the one backup... But, I had the exact same situation two nights ago and called Billpay. Guy was very nice and helped me verify my Billpay was working ok..as you already know yours is... Turned out to be file corruption on my machine. I restored from a very recent backup and all was well. In your case I'm not sure. You may be able to get the file "cleansed" as he called it. If that's the case he'll probably tell you it's a software issue and you'll need to call them. He was telling me this until I asked about a restore...he said that might work instead and it did. He didn't suggest it at first because he said restoring a backup might give me "gaps" in the register...

Anyway, I hope somehow that helps. Billpay folks seem to be really nice people. Quicken software folks (separate entity) are another matter... Quicken is a "necessary evil" for me.

I miss Checkfree...

Drum--

Reply to
Drumstick

That was the BillPay answer to my email request to their support: it's a Quicken issue and I need to contact them.

Thanks for your input.

Reply to
Steve Koterski

You could try a couple of things.

Delete all the Quicken online payment instructions that haven't been transmitted; then Deactivate the account for billpay and reactivate it.

Alternatively, open the Online Center, hold down CTRL and click "Contact Info". Select your financial institution, and check all the boxes, followed by Refresh. Then try a One Step Update with nothing selected, followed by a regular One Step Update.

Reply to
John Pollard

Good stuff. I'll keep it (and back things up now) for future reference.

Incidentally, I "fixed" it by upgrading to Quicken 2007. That probably involved the same sort of resetting you describe.

Reply to
Steve Koterski

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