I had a catastrophic computer failure. Bought a new computer. Installed Quicken 2005 on this new machine. The only copy of my old Quicken database was from August 2006. Quicken seems to work, but cannot use BillPay.
Create a online payment transaction for an online payee that had worked before. On clicking Send button for an online transaction, the One Step Update dialog box appears. The transaction appears in the Financial Institutions box and the data for the transaction looks correct. I enter my PIN in the PIN field, the same PIN I have been using with Quicken BillPay for years. I click the Update Now button.
The update status dialog box appears and then disappears after a couple seconds. The Online Update Summary window then appears. There is a bright red bar near the top with the text "Errors and Messages in the last 15 minutes." The bar does nothing when clicked and the only error below it is for Quotes. The error says "User canceled operation." The status for financial institutions says "Online payments updated."
However, the transaction in the Bills and Scheduled Transactions window still has the Send button. If I attempt to close Quicken or open another database, a message box appears with the text "You have online payments to send. Do you want to send them before closing the file?" If I click the Yes button, an attempt to send the transaction is made again, exactly as described above and with the same failure.
Stats: Quicken Windows 2005 Deluxe Windows XP with SP2 Available memory 1.3GB Working as Admin user (personal computer with no other users) HP Pavilion a1657c Norton Internet Security 2006 Comcast broadband (working for all other purposes)
Thanks for any help or advice anyone can provide.