Q2005 Report Bug-- crashes on me

Jul 25, 2005 4 Replies

Was wondering if anyone else has experianced this crash.



Quicken 2005 R3 Windows XP Validated and Super validated the file.



Step for bug:



1) Open Category List
2) Select a sub-cat of a main category: Example Utilities:Gas
3) Click Report
4) Double click the first transaction listed in the report to visit the register (note, the cat report minimizes automatically here).
5) Change the transaction to be a split. That is, split the transaction and make utilities:gas to be 50 less and add another split that is 50. Before: Utilities:Gas 100

After Split Utilities:Gas 50 Household:appliances 50



6) Recored the transaction
7) Maximize the Category Report
8) ** CRASH ** (Quicken disappears. Corrupted the file once-- I restored from a backup). No Windows crash message, Q just disappears.

Chris


I was able to duplicate this.

But my limited efforts did not uncover any corruption. What did you do subsequent to the crash that indicated data corruption?

This is still me-- I am posting from work.

Hank: What event log(s) should I look at?

John: After the first crash, I did a (normal) validate. It said "There were data losses". When I looked at the validate results, however, it said nothing.

Before each attempt of producing the crash I restored a known good backup. After each reproduction of the crash, I validated and super validated. Only once did it say there were data losses. I tried it about 8 times.

Chirs

I got data losses after my first attempt too, but none of them appeared even remotely related to the "crash" (they all pertained to investment accounts). And subsequent tests/validations on the same (now validated/corrected) file did not produce any indication of corruption.

My interpretation is that since the data was correctly modified, and Quicken only disappeared when it was attempting to "restore" the report, and Quicken does not have any problem creating or restoring that report when I start Quicken up again ... I think the data is ok. (Of course I can afford to be a bit sanguine; I only did this in a test file).

When you change data that appears in an open report, Quicken seems to regenerate the report when you "restore" it; I think that Quicken was not properly prepared to handle this type of data modification in the report regeneration process.

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