I'm getting a CC-506 error, which Q tells me is
If Quicken is unable to match your downloaded information to a Quicken account, the account is not updated. To prevent information downloading to the incorrect account, Quicken doesn't update an account if a match cannot be made.
The irking part is that *nothing*has*changed*. I've changed nothing in Quicken and nothing to do with my bank acct has changed. Quicken won't tell me *what* it was getting [that it can't match] and I have no clue what to do next. The bank tells me this is some quicken problem and they really can't help either. There is an online page about this error, but I don't quite understand what the steps it is asking me to do, in particular, step
2:
- Log in to your financial institution's Web site.
I've done that, no problem
- Navigate to the download page and click download to Quicken.
This is the step I don't understand. there *is* a download page but it is one of those "what statement do you want to download" and it comes in 8 formats. One of the formats is "Quicken Qsomethingsomething". Should I do a download with that? Which period [last month, month to date or "since last download]? And is this a thing where after I download it I feed it to quicken and when they say:
- Follow the on-screen prompts to update your accounts. * If the update is successful, open the account in Quicken and then update your accounts with the Update Now button on the account Overview or Summary tab. * If the update is not successful, refresh the online setup information for the account.
They're talking about *in*quicken* now [NOT on the bank's website]?
thanks!
/bernie\