Quicken 2006P Went Catatonic on ! Nov

Nov 01, 2005 31 Replies

From my previous post: "I suspect that the problem has more to do with ... coupled with some bug and/or poor choice of approach for making the calculation". This really only scratched the surface of possiblities and as much intended to point away from the qdf file size as it was to guess the exact cause of the problem. But ....

You admit you have a "boatload" of transactions; one way or the other, Quicken must find the "Sell" transactions (and possibly the capital gains distributions ... I don't know whether they are involved or not). One way to "find" the "Sell" transactions would be to read all the transactions ... which if you have a "boatload" of them, would take, perhaps, a "boatload" of time. While there are data base designs and programming approaches that could minimize that time, I point it out as being one of a number of possible "bugs and/or poor choices for making the calculation".

John, I said I "WISHED" I could say that I had a "boatload" of transactions....... actually I have very few transactions.....and even less money!!

Thanks for your reply!

My apologies; wished I'd read your post more carefully.

Hammer - agreed! I didn't say YOU had to fix it. I said to work with them; making them aware of the problem thru a bug report is the method + whatever else they might need to do like verify something with you (eg:: size or # of transactions in your investment registers). Sorry if you mistook my meaning there; didn't mean to slight you in particular.

Andrew - Agreed. Also, I'll post a follow-up when I get a response from my email to Q's tech support detailing the error.

This is a bug similar to the estimated tax bug several years ago. Qkn would not open on 01/01/0? (can't remember which year) if you had scheduled estimated taxes, state &/or fed. The fix was to set the system clock back to

12/31, restore data from 12/31 or earlier & delete scheduled estimated taxes. Tech support told me the data set was corrupted & I needed to start over -- actually that is the ONLY answer I have gotten from tech support. Got the answer from this ng.

On Thu 03 Nov 2005 12:01:41p, PSJ wrote in news:9gsaf.12846$ snipped-for-privacy@newssvr25.news.prodigy.net:

You actually did not have to restore your data, just remove or change the scheduled tax entries while the date was set back.

Be careful, I got really bitched at in this NG for saying Tech Support likes to tell you you have corrupted data (and have a VERY retarded set of steps in place in their toolbox for "proving" this to the customer before turning a deaf ear).

I both posted it and reported it :)

OK, here's the official answer from Quicken. There is no problem. Just because Quicken hangs up on November 1st and runs normally when you set the date back to October 31st does not indicate a problem. Happy Halloween and Have a Great Day and Thank You For Using Quicken........ by the way, the manual update will not run if you have already updated Quicken to R3.

"Thank you for contacting Quicken Customer Care.

As per the description you provided above, it seems to me that you are facing this issue just after updating Quicken to the latest release. I would like to tell you that there are no such issues with the Quicken release. There could be a possibility that the update was not installed correctly. Please follow the steps listed below in order to update Quicken to the latest release.

  1. Close Quicken.
  2. Open the Task Manager window by pressing CTRL, Alt and DEL keys on the keyboard and End Task/End Process qw.exe and Bagent.exe
  3. Download the manual update from this web page and save it on desktop....
    formatting link
    Double click on the file saved on desktop and it would update Quicken to the latest release and you would not face any such issues then. If you need any further assistance, please do not hesitate to contact us on our support site at
    formatting link
    where you can search for an answer from our knowledge base or you can chat live with an agent. Have a great day and thank you for using Quicken! Respectfully,

Brian Quicken Customer Care"

Interestingly, I am checking here because my Mac version of Q2006 just died. I used it Oct 31 to pay bills. Tried to launch it tonight and it hangs.

I was h> Tried resetting date back to 11/1/2005. Quicken hangs.

I just got Q06 mac (after Oct 31) and it works fine, more or less. [I'm a new mac user and haven't adjusted to floating windows all over the place. So the program doesn't feel right.]

dick

Once you get used to having a free desktop to work, you will wonder how anyone could have been so stupid as to come up with the parent window constraint that Windoze uses.

In XP, Microsoft Word uses the "right" user interface, but Excel insists on that stupid master window nonsense. I have hated that for years. On the Mac, I can spread my Excel sheets across multiple monitors and then just have one in front at a time, while referring to something in another program entirely.

This really is one of the better UI changes on the Mac. It takes a little while to get used to the freedom, but it will be well worth it once you make the adjustment.

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