quicken stock download fails

From: "Bob"

| Count me another frustrated Quicken customer. I have nothing to add | to the tech info, but if somebody at Intuit is reading this blog they | need to know there are a lot of unhappy people out here. | | Bob

This is not a "blog". This is a Usenet news group. There is a difference.

Intuit has their own news groups. You should complain on them. I'm sure Intuit is not looking for more bugs or complaints.

As you can see, the OP suggested that he wanted his displeasure to be read by Intuit employees. If that's his goal, he should be posting where at least one Intuit employee is required to read his post. Not sure why you concluded the sky is purple.

-T

Are you suggesting that Bob should not post his comments about Quicken here?

I don't think it matters if the OP posted to this venue, Intuit's website, or anywhere else. I am willing to bet anyone that Intuit knows full well the condition of its flagship product.

It knows that stock downloads are unreliable, the main window often flickers 18,000 times, it crashes, it pauses, the various calculations that don't add up, the report/graph features that don't work as advertised...Etc.

I bet the "get it." And at some level of the organization, they don't sufficiently care to fix these problems. (Or, if you wish a more neutral statement, "these problems are not of sufficient cost to the corporation for it to be worth an investment to fix them.")

Whether it's a pure business decision, corporate dysfunction, or a combination of the two, we'll never know. Or maybe it's something else. Maybe they've tried to do a complete rewrite of Quicken but the project ran into problems! We'll never know exactly. But, clearly, the problems have existed long enough (and in some cases, worsened) for this conclusion to be the only rational one to make.

So I propose that complaining doesn't matter. In the vernacular, Intuit doesn't give a shit.

Is there a reason to believe otherwise?

John

Posting on the Intuit website is a good idea, but I prefer to ALSO see Bob's comments here where Intuit does not control the content.

I'm using Q2005 and never had a problem with stock downloads... is this confined to one of the later versions?

If so, boy am I *not* looking forward to the forced upgrade. Especially since the only reason I need to do so is to continue downloads of my financial data.

-- Mark

I don't know that it's confined to any version(s). Maybe it is, or maybe it isn't. I know that I've gotten so used to transitory download problems that I don't get excited by them anymore. If you search through this group, you'll find cazillions of posts about download problems.

If you've never had problems with your stock quote downloads, consider yourself fortunate! :-)

John

I wouldn't consider Quicken as Intuits "flagship" product. There tax products are more of a "flagship" then Quicken.

Oilcan

Actually, Quicken is further down the list than that (don't forget Quickbooks): Quicken accounts for less than (and quite possibly significantly less than) 17% of Intuit's revenues.

That is interesting. I would have thought TTax and Quicken where the bulk of the sales with Quickbooks and the Lawyer program, etc. as minority products - in terms of revenue. john

The Quicken "Lawyer" program (eg: Quicken Legal Business Pro 2008) and Quicken Willmaker are both made by Nolo, I believe, and Intuit probably only gets licensing rights, and perhaps some (small) percentage of sales income -- but I bet Nolo gets the bulk of the $.

If you look at the Fiscal 2007 report of Intuit, Quicken doesn't even make the cut as part of any key product group! It's lumped in the 'other businesses' section that is below the "Professional Tax Products and Services" which in and of itself is 11%. So Q is probably single digit revenue to Intuit!

From their 10-K form:

1 - QuickBooks products and services 22% 2 - Payroll and Payments products and services 19% 3 - Consumer Tax products and services 31% 4 - Professional Tax products and services 11%

Hey thanks for the information Andrew. Intuit is a much different company than I first thought. Cheers - john