I've opened my Quicken XG 2005 data file(s) and tried to do a backup via File->Backup. The backup tries to occur, but then I'm told tha the file was NOT backed up.
The target directory exists, and I end up with a 7meg QDF file and a 131kb QEL file in that directory.
Using File->File Operation->Validate I find no errors in the Quicken file.
Is there a log file that will tell me why the backup failed? Is there anything else I can do to try and make this work?
Most of the means to address backup problems are old; they've been reported here and in the Intuit Forums; I doubt I can offer any additional info.
To my knowledge, there is no log file that would offer any insights.
Since Q2005 is an old product, and since I don't recall you posting this problem before, and since you don't say you've had the problem before; it seems you must have been able to backup successfully for some time.
What changed since your last successful backup? File name? Folder name (of your file or your backup file)? Operating system? Other?
Is the target drive full (or nearly so)?
You have checked the Intuit knowledge base regarding backup failures, right?
I tried...
Nope... Also tried to backup to multiple locations without any luck.
: (
I'm going to have to dig a bit deeper... FYI I've only searched at Intuit's Canadian website. I just assumed that they'd share the same database, but it looks like it doesn't.
Yes... It would prompt to do a backup every third close of the program. Then one day it just started complaining that it could not do the backup.
The only thing that I can think of, and I'm fairly certain that I've was able to backup after this, was that we renamed the QDF file from "Q_FILE.QDF" to "Quicken 2007.QDF"
There may be a clue there - long file name vs. 8 character file name!
Try renaming the file name to, say, Q2007.QDF
Yes! That WAS the problem!
Quicken doesn't handle long files names properly on the "filename.HCX" file. On my machine, all the files except the .HCX had a normal name. The .HCX was munged down to "Quicke~1.HCX". The backup couldn't find "Quicken2007.HCX" to backup, so it failed!
The wife will be relieved.
Thanks!
The text of the message is "File NOT backed up." If you search with that, you will find this hit:
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