Suddenly can't download Amex

A couple days ago, the download for my Amex card stopped working. It has been working fine for months. I waited a few days with no improvement. I logged into the Amex website and all my accounts look normal.

I've deleted the Onestep update in Quicken for this account, but when I try to recreate it I'm told "Quicken could not complete your request. Please try again later."

Any ideas what's happening here?

Reply to
Calab
Loading thread data ...

"Calab" wrote in news:7bBHj.5358$rd2.4081@pd7urf3no:

I've not had any persistent resent problems (sometimes servers are out of action for "scheduled maintenance". However, not too long ago I had a meltdown of my password vault, and had to restore a prior backup to get going again. Made me reconstrcut a couple of days of downloads & entries, but otherwise proved that "Backups are your friends".

I suggest restoring a backup of a a day or more before the problem occurred (of course rename or relocate the file set to prevent overwriting your latest files).

YMMV!

Reply to
Han

| I've not had any persistent resent problems (sometimes servers are out of | action for "scheduled maintenance". However, not too long ago I had a | meltdown of my password vault, and had to restore a prior backup to get | going again. Made me reconstrcut a couple of days of downloads & | entries, but otherwise proved that "Backups are your friends".

I'll try deleting the password vault and recreating it.

One other thing I'm sure I've read, but can't find it now, is that you can do an extended file validation by holding down a key combination when you click File->File Operations->Validate. Anyone know what that key combo is?

Reply to
Calab

"Calab" wrote in news:a7DHj.135477$pM4.78473@pd7urf1no:

See

formatting link
But using a recent backup might be better. Remember to fool ONLY with copies of files that may or may not be damaged. Especially Super validate has been known to cause more damage than it fixes.

Do you have a BACKUP directory in your Quicken data directory? Then find the backup you would use, copy it and rename it (all of the files in the file set - I have *.qdf, *.idx, *.qel, *.qph, and *.qtx).

Reply to
Han

When validating with the hope of fixing downloading problems, Intuit says to deactivate ALL Quicken accounts for downloading before doing the Validate (validate does not do a complete validate when there are accounts activated for downloading). I think that recommendation was made for US versions of Quicken, but has a good chance of being true for non-US versions as well.

[Make a backup before doing this. The validate may not help, but deactivating, then reactivating, may end up giving you many downloaded transactions that you had already downloaded. If the validate doesn't help and you get lots of duplicate downloads, you can just switch to the backup.]
Reply to
John Pollard

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.