Downloading transactions, Q2007 suddenly doesn't seem to find the right account

You didn't say what method you use to download: Direct Connect, Web Connect, or Express Web Connect.

That's because it's already "activated" for download.

See above.

One thing to try then ... is to deactivate then reactivate the account for download. Being advised that this will likely cause the first subsequent download to download quite a few transactions that were previously downloaded. As a precaution: backup first.

Don't know.

But I would consider the possibility that some of your Quicken account identification data may have gotten corrupted. When the account is deactivated, you can re-enter any of that data. If you choose to do that, I would put my cursor at the beginning of the field I wanted to change, hold down the space bar until the cursor will not move to the right any longer, then start keying the new data at the beginning of the field.

Definitely. But I can't tell you if that's true; nor if true, that such a change caused what you're seeing. You're in a much better position to find this out by contacting your bank; sometimes you have to be persistent to find the person at the fi that knows ... probably someone in tech support but maybe not the first person you talk to.

In the meantime, I would save your OFXlog.

Help > Product and Customer Support > OFXlog > Save as

There may be some useful information in there (the OFX specs are available online for free, Google can find them).

Download type as it appears on the bank's website: OFX (Quicken)

That's what I figured.

I thought of trying that, but I didn't want to go through that extra work until I verified there wasn't a simpler solution.

What's the reason for doing that? To make sure the field is blanked out first?

Did that. Looks like it doesn't write a log entry if the download process didn't complete. And I hit cancel on the screen that asked me to identify the acccount. So I have nothing to compare to the old ones (that worked) to see if anything has changed. I'll keep looking at it, though, to see if anything else jumps out at me.

One other note. I just tried downloading transactions for another account at a different bank and that worked fine as usual.

Thanks for the ideas.

- Eric S.

Reverting to a backup, possibly?

If not, based on your first answer above, deactivate the account but do NOT reactivate it; the Web Connect download initiated from your fi's web site should reactivate.

Yes. Corruption may consist of undisplayable characters; blanking out the entire field guarantees there will be no such characters still present.

You might also want to look at CONNLOG.

I reactivated the account as you suggested. I wasn't too painful after all. We'll see what happens next month when I try it again.

Thanks for your help.

- Eric S.