Quotes Download Problem

Mar 14, 2008 7 Replies
O

I am using Quicken Deluxe 2007, release R5. This is on a Windows XP system. Until Monday, everything was working fine. Now, I cannot download my quotes for mutual funds from Quicken. When I try and do a one step update, I get a message that the server is not responding properly, please try again. However, Quicken does indicate that it has downloaded historical prices, and that financial institutions have been updated.



The only change in my system that I have recently made was to update my copy of Norton Internet Security. All of my other internet software (browsers, e-mail, usenet and media players seem to be working ok.



Anyone have ideas on what I can do make the quotes download?



Thank you in advance...


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G

Could it be that Quicken Launcher needs permission to access the net to perform download operations and your updated firewall is preventing it?

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O

I received a reply from Inuit that they are having some problems with the quicken.com server. So, I guess I have to give them time to resolve whatever is going on in their end. If nothing happens, I will look real carefully at the firewall settings. Thanks for the suggestion.

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M

Have you tried disabling Norton Internet Security? If you can download afterewards, you know that NIS is part of the problem and try to debug its configuration. I've had a number of situations where NIS seemed to have forgotten an updated program and didn't ask if the updated one should have internet access because the user didn't have administrative rights.

Mike

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O

I turned off internet security and then tried to download the quotes from Quciken. Nothing changed. But, it was a good idea.

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O

After a week of no quote updates, the quotes routine suddenly worked again today. All's well that ends well...

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B

I'm running Quicken Premier 2008 R6. For what it's worth, before it started working for me Quicken downloaded a software update (that did not change the displayed version number), After this, the quotes have worked. I've seen no mention of this, and wonder what they tweaked.

Bill

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