Error: "The server is not responding properly, please try again later"
Our engineers are working to identify the cause of this issue, and do not currently have an ETA. Please see Problems downloading quotes for U.S. securities for steps that may help to resolve this issue./>. Downloading incorrect or missing information
Intuit is working on a long term solution for our customers. We are moving to an entirely new quotes system, and expect the migration to be completed by late August. Our engineers are working diligently to resolve issues with our current quotes system until we have the new system online.
................................................................ Posted via TITANnews - Uncensored Newsgroups Access >>>> at
| This is an excerpt from the Quicken message board | | Error: "The server is not responding properly, please try again later" | | Our engineers are working to identify the cause of this issue, and do | not currently have an ETA. Please see Problems downloading quotes for | U.S. securities for steps that may help to resolve this issue./>. | Downloading incorrect or missing information | | Intuit is working on a long term solution for our customers. We are | moving to an entirely new quotes system, and expect the migration to | be completed by late August. Our engineers are working diligently to | resolve issues with our current quotes system until we have the new | system online. | | ................................................................ | Posted via TITANnews - Uncensored Newsgroups Access
Let me see if I can put your "attitude" in perspective.
You publish a statement with no possible way for you to know if it is true. I question the source of the information that proves your claim. You provide no source - because there never was any source. It's clear you never knew what you were talking about.
Now you want to continue your pretense that I must be hostile or having a bad day ... because you made a claiim that you have no way to support.
It's time for you to understand that you must be able to support the claims you make. If you can't do so, you have no reason to complain to those who ask you to do so.
Sorry sport, but the burden was always on you: you made the claim, and you have now made it clear that you never knew what you were talking about.
| | Let me see if I can put your "attitude" in perspective. | | You publish a statement with no possible way for you to know if | it is true. I question the source of the information that | proves your claim. You provide no source - because there never | was any source. It's clear you never knew what you were talking | about. | | Now you want to continue your pretense that I must be hostile or | having a bad day ... because you made a claiim that you have no | way to support. | | It's time for you to understand that you must be able to support | the claims you make. If you can't do so, you have no reason to | complain to those who ask you to do so. | | Sorry sport, but the burden was always on you: you made the | claim, and you have now made it clear that you never knew what | you were talking about. |
Man are you pompous! Maybe even passive aggressive.
I made no claim. I made a statement amount what I considered a an overly extended period of time to correct a problem accessing the quote download site.
I find it astonishing that you would make your original statement, since you have no idea what is involved in creating an "entirely new quotes system". I'd say that makes you the pompous one; drawing a conclusion with zero information so you can pretend that you are superior to those uncaring incompetent folks at Intuit.
I guess someone who has no trouble leaping to uninformed conclusions about writing software, doesn't have any qualms about practicing amateur psychiatry.
You did make a claim (which you have repeated here). You said (referring to August), "That is a ridiculous time frame". And that is a "claim". Perhaps you should check your dictionary.
To top it off, apparently you didn't even understand the Intuit post.
They said they were looking into the cause of the current problem ("working diligently to resolve issues with our current quotes system until we have the new system online"). That means they could find the cause of the problem and fix it at anytime; tomorrow, next week, next month.
The August time frame is for the "new" quotes system, that - hopefully - will preclude most of the problems that have previously occurred.
You are all higly regarded as people and resources. However, these days, it seems, there is much tension in the air, and uncalled for comments are escaping onto this newsgroup, before you have had a chance to edit and consider. (DAMHIKT for myself!)
Intuit is a pain in the ass, at least as far as supplying timely quotes is considered (on other points too, as is the nature of near monopolies). It truly amazed me that the high praise some of us had on this newsgroup for the netstock quote system's downloading suddenly fixed the Intuit problems (at that time, a few weeks or months ago).
I sure hope that Intuit will indeed find a better way for stock quotes downlading. Maybe they should charge the day traders for up to the minute quotes But then those folks should have other systems in place if they are really serious.
You're "analysis" doesn't shed any light on this situation.
First of all, who said anything about a "port" (which assumes one is simply switching to a system that is already written)? "Moving" to a new system is a very generic statement, which says nothing about whether the mover is writing new code or or just migrating to an already written system. Nor does it say anything about how many other entities are involved; and there are probably several non-Intuit companies involved in getting quotes and they will have their own interests and create their own influence on the course and speed of the process.
Secondly, since you have no idea what is actually involved, why would you venture your guess? If you were correct, what reason would you attribute to the unwarranted "extra" time? Why would a company take longer than economically necessary to complete a project? How does someone without any of the underlying facts of the problem, judge how long a project should take?
Third, six months is most likely not the correct time frame; I think it's actually noticeably longer than that: you're assuming the fix/migration just started.
Intuit stated publicly many months ago that their quotes "system" was broken. And they made it clear that it was not just a single point of failure, but involved many sub-systems. They also said they would fix it, but it would take a LONG time to so. That was probably six to 12 months ago, so if the new system becomes available in August, it will likely have been something on the order of a year, or more, from the time of the public acknowledgement of the quote problems.
Quote problems that have occurred since the Intuit acknowledgement are basically the same old problems. As far as I know, Intuit has not publicly claimed to be doing anything but damage control for those problems since the acknowledgement (but implicitly, they were also working on the replacement system).
The Intuit message that began this thread is the first I know of to put even an estimated completion date on what should be viewed, until proven otherwise, as a highly desireable changeover to a brand new quotes system: one presumably designed to prevent those problems from recurring. [There will be plenty of time to fling insults after the new quotes system is up and running, if it does not perform well.]
The length of time to complete a project is only partly controlled by the man-hours of work involved. Reality says that for a functioning company, there are always more man-hours of work to complete than can be done in that same amount of actual time. No software company has only one project to work on, so decisions must be made about which projects take priority, and how to implement each project in a financially sound manner.
It seems to me that some folks just prefer to complain; reality is too hard to deal with.
Agreed. Reading the notice from Intuit and the August time frame given leads one to believe that the next version of the Quicken product could very well contain the added quote system access/feature. Doesn't the new versions start to ship in that time period? Perhaps a real time option will be part of the new offering/system. For a fee of course. Perhaps not.
Personally I think it is a nice added feature that Quicken downloads quotes and do not feel it is their duty to do so. There are many entities involved in getting the prices and distributing them in a correct format. Many places to have a glitch of one type or another.
I had the same thought when I first read the message. But while I think it's possible that newer Quicken versions may offer additional quote capabilities, my conclusion was that Intuit would want the new quotes system to solve the problems for users of all Quicken versions still eligible for quote downloads, so my guess is that most important changes are going to be made outside of Quicken.
[Intuit may be able to retrofit some changes to earlier Quicken versions, to the extent that Quicken is part of the problem. But my sense of it is that the main problems are with Intuit quote servers. One place I can think of that Quicken might be aggravating the problems is in handling quotes derived from brokerage account downloads.]
If you've been reading this newsgroup, you will know that I am not of the highest opinion when it comes to Intuit.
However, the timeframe for a *working* new quotes system is quite reasonable. There are several factors to consider here, among them are the amount of time before the work starts, and the amount of time the work will take.
Intuit's product development schedule is not empty, so that means that projects (such as the new quote server) need to be scheduled in among existing projects.
The problem I have with Intuit is why they left the quotes problem to fester for so long, and why they lied about it. I have replies from Intuit's customer service telling me that the problem was on my side, or with my ISP, or anywhere but in Intuit's lap.
If Intuit finally fixes the quotes problem "in six months", then I'll be happy. All I want are the features in Quicken that were promised to me when I bought the product. And quotes is one of those features.
[btw, I do find it interesting that those people in this newsgroup who had been trying to pin the blame on Intuit's data suppliers for the quotes problem are now fully behind the fact that Intuit is fixing Intuit's problem with the quotes servers.]
I disagree. If Intuit says they supply quotes in Quicken, then Intuit needs to supply quotes in Quicken. Otherwise I start talking to my state's consumer protection department.
bjn wrote in news:lt7su3l21p5109ikv197pftv3ietksvnu1@
4ax.com:
I'd put the onus on Intuit. When we complained loudly here about the quote and newsservers a few months ago and many of us switched to netstock.exe, which works very nicely for quote downloads once you set it up, Quicken had the quotes download fixed in a few days.
If Intuit is going to set up a new system for quote and nes delivery, that's fine by me. I just fear that a new improved system will cost the consumer. I don't think that Intuit will spent 6 months of work to set this up, and just "eat" the costs.
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