Received CC-801 from One Step Update attempt with Wells-Fargo

JMc 13 years ago

This evening, as I attempted a One Step Update, primarily to take a look at my Portfolio values but I just let it update everything, I got an CC-801 error from Wells Fargo bank.

Specifically: the more info reported:

What happened? During the last online session, Quicken encountered an
>online error [CC-801].
>What does that mean? To continue to use One Step Update for your account(s)
>at Wells Fargo Bank, update to the latest release of >Quicken 2010.
>What do I do now? To obtain your free update to Quicken 2010:
>On the Quicken toolbar, click the Update button.
>Clear all the check boxes and click Update Now.
>If an update to Quicken is available, Quicken displays a window that
>describes what's in the update, as well as brief instructions for
> >downloading the update.
>You'll need to exit Quicken to run the update.
>When you exit, all your work is saved, and you can resume working as soon
>as the update finishes.

Curiously, the update worked fine this morning, and following the steps above fixed nothing.

I am running Quicken 2010 Deluxe Release R10

Is this likely a real issue, or should I just let it fester over night and try again tomorrow?

Thanks

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John Pollard 13 years ago

This evening, as I attempted a One Step Update, primarily to take a look at my Portfolio values but I just let it update everything, I got an CC-801 error from Wells Fargo bank.

Specifically: the more info reported:

Curiously, the update worked fine this morning, and following the steps above fixed nothing.

I am running Quicken 2010 Deluxe Release R10

Is this likely a real issue, or should I just let it fester over night and try again tomorrow?

---------------------------------------------------------

I believe it is a real issue, and I don't think there is anything you can do to continue your normal downloads until it is fixed.

Intuit just became aware of the problem late yesterday (Wednesday), and they are digging into it. Initial indications are that there is some problem with Express Web Connect and Wells Fargo, and Intuit is generating the EWC stuff so they would have to fix it.

If you are able to download using plain Web Connect, you might want to do that until the problem gets fixed.

Vote

JMc 13 years ago

Thanks for the insight John. FWIW, I took the almost perpetual repair action for down load issues and deactivated followed by reactivation for each of my W-F accounts and resolved my issue. Maybe coincidence, maybe kismet, maybe sun spots. But resolved nonetheless.

Regards

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