1. Home
  2. Quicken Personal Finance
  3. Trouble w/ User Acct Management on Quicken Sites?

Trouble w/ User Acct Management on Quicken Sites?

Anyone else having trouble with managing their user accounts on the various Quicken sites? When I try to access My Account, I log in and it presents me with a page showing all the required fields I'm currently missing. I fill in the fields, hit Submit, and nada. In Firefox, it just puts me back on the same page. In IE, it adds a blurb saying:

"Sorry, we are currently experiencing technical difficulties. Please try again later or contact customer service."

I've tried this on two physical machines using Vista and XP SP2 using both browsers. I've also tried two virtual machines (Vista w/ no antivirus stuff and XP with it). All the same. I emailed Intuit and their response was basically that they don't think there's anything wrong on their end and I should turn off all my antivirus/firewall stuff and try again.

Could someone here try signing on to their online account on a Quicken site and seeing what happens?

Dave

Reply to
David A. Lessnau
Loading thread data ...

Oops. I forgot to mention that I tried going to Quicken's site within Quicken 2005 (using their embedded browser). All that did was instantly kill and close Quicken itself.

Dave

Reply to
David A. Lessnau

Ditto for Ubuntu under a VM.

Dave

Reply to
David A. Lessnau

Could someone PLEASE try this and tell me, one way or another, whether it works? One possible method:

- Go to the Quicken site where your portfolio is stored (assuming you push it there from within Quicken):

formatting link
Click the "My Account" link around the center top of the screen- Sign in with your standard User ID and Password- What do you see? Do you get a "Please Complete Your Account" page? If you do, complete the required information and hit "Save Changes." What happens?

Thanks.

Dave

Reply to
David A. Lessnau

I had to fill out the required information once, then all was ok. I signed out, and signed back in, still no problem.

Never saw the error message you mentioned in your first post.

Reply to
John Pollard

OK, thanks John. I never managed to get it to update my existing account. After many permutations, I ended up creating a new account under a different email address and then telling all my Quicken associated stuff about it. I don't know if this was a function of a very old account with missing information that it couldn't handle or some combination of environmental stuff. Thanks again.

Dave

Reply to
David A. Lessnau

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.