I used to belong to two credit unions. I had several very large CD's at them. Their service was poor, but their interest rates were great. One decided to close all branches in my city and fire all the employees, so I closed all accounts with them, and I told them why. The other dropped their interest rates to lower than the bank. I now have $300 there just to keep the account open.
They both offered direct connect for a while. They dropped that, and I had to switch to web connect. Then they added verification screens that stopped that working. Their tech support was pitifully bad, and offered no help. Now, I manually verify my statement each quarter, and hardly ever go online with them.
If they ever raise interest rates, I'll consider a CD, but I'd never make them my primary financial institution.