Backup Problem in Quicken 2011

Are you using Avira's anti-virus product?

Their latest major update (Service Pack 2, they called it), released in the past week or so, has introduced a timing problem which presents itself by applications receiving a "sharing violation" status when they try to open some files, some times. It's entirely random, but I found that once it started on any particular file, it would continue on repeated retries.

Turning off the "ProActiv" heuristic is the most recently suggested fix.

Thanks for the suggestion, but no, I use NOD32.

However, NOD32 had something turned on in Advanced Setup called Advanced Heuristics (whatever that is). Following your suggestion, I turned that off, and it solved the problem. Thanks again!

The backup completed without a problem, but I was left with the (minor) part of the problem that I've had for several weeks now: When the backup finishes, I then get the message "Quicken cannot open the data file because it is in use by some other application. Please close that application and try again."

Clicking OK then gets me the message "Unable to re-load current file after copy."

Clicking File, and then my checked qdf file, then reloads the file without a problem, so it's a slight nuisance, but not really much of a problem.

As a quick check, try TEMPORARILY completely disabling your AntiVirus and see what happens.

Andrew Rossmann wrote in news: snipped-for-privacy@news.eternal-september.org:

My spouse has been chewing my ear off with a problem she has backing up her genealogy ("TMG" program) databases, since about June 26. Something like file in use by another program. Turning off the heuristics thingy didn't help completely, but turning of Avira temporarily may have. I will keep monitoring this thread for more solutions. Any advice as to how exactly to report this to Avira?

First, register at

They'll probably ask you to report your problem formally via

Forgive the question but ... you have rebooted your system? Because in my experience, windows sometimes marks a file busy when it's not, and then reboot is the only fix I know about.

Marc Auslander wrote in news: snipped-for-privacy@aptiva.optonline.net:

No, that's NOT the problem here ...

Another possibility is if you have a continuous backup program running. I found when I have Memeo (came with an external drive) running, I can open and read email messages in Thunderbird, but I can't delete them.

Thanks to both of you, but with Bert Hyman's help, the problem was solved yesterday (see my last message in this thread).

Ken, I have the same issue. I'm running Quicken 2011 Home and Business Release 8 (20.1.8.6). My message that just started early in the week reads something to the effect.. "launcher cannot run.." then it shuts down. I run AVG. This has nothing to do with a virus software running. This issue continued even after I rebooted several times. This issue occurred because of an update issued by Quicken. My issued resolved itself today.

I'm running Quicken 2011 Premier, Release R 8(20.1.8.6). I backup my qdf file to my hard drive every couple of days, then copy the backup to a thumb drive.

Today, for the first time, the backup failed. I get the message "Unable to open source file." When I click OK, I then get the message "Quicken cannot open the data file because it is in use by some other application. Please close that application and try again."

Clicking OK then gets me the message "Unable to re-load current file after copy."

Clicking File, and then my checked qdf file, then reloads the file without a problem.

I've shut down Quicken and tried again, but exactly the same thing happens.

Anyone know what might be wrong and how to correct it?

I don't know what your problem was, but if you will read subsequent messages in the thread, you can see how I resolved mine.

I'm running Quicken 2011 Home and Business Release 8 (20.1.8.6) on Win7 Pro, and get the same errors, but not consistently. I use MS Security Essentials for AV. I believe mine has to do with sync running. I use SugarSync to sync a few computers.

I suppose I could turn off the sync to see if that resolves it, but as I said, it's not c>I'm running Quicken 2011 Premier, Release R 8(20.1.8.6). I backup my

I don't know what your problem was, but if you will read subsequent messages in the thread, you can see how I resolved mine.

OK, no problem.